❏ If the paper is smeared with ink after printing, clean the interior of the product.
& “Cleaning the interior of the product” on page 58
Miscellaneous Printout Problems
Incorrect or garbled characters
❏ Clear any stalled print jobs.
& “Canceling printing” on page 31
❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 62
Incorrect margins
❏ Make sure that the paper is loaded into the rear paper feed slot or the paper cassette correctly.
& “Loading Paper into the Paper Cassette” on page 17
& “Loading Envelopes into the Paper Cassette” on page 20
& “Loading Paper and Envelopes into the Rear Paper Feed Slot” on page 23
❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the
page.
& “Printable area” on page 89
❏ Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, check the Main window.
For Mac OS X, check the Page Setup dialog box or Print dialog box.
❏ If margins still appear even when printing using the borderless setting, try one of the following.
For Windows, click Extended Settings button on the printer driver’s Maintenance window, and then select
Remove white borders.
For Mac OS X, select On from the Remove white borders. To display the Remove white borders, click through the
following menus: System Preferences, Print & Scan (for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or
10.5), your printer (in the Printers list box), Options & Supplies, and then Driver.
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 62
Printout has a slight slant
❏ Make sure that the paper is loaded into the rear paper feed slot or the paper cassette correctly.
& “Loading Paper into the Paper Cassette” on page 17
& “Loading Envelopes into the Paper Cassette” on page 20
& “Loading Paper and Envelopes into the Rear Paper Feed Slot” on page 23
❏ If Draft is selected in Quality in the Main window in your printer driver (for Windows), or Fast Economy is
selected in Print Quality in Print Settings (for Mac OS X), select another setting.
User’s Guide
Troubleshooting for Printing
80
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