Related tasks
Cancelling Printing Using a Product Button
Related topics
Loading Paper
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Nothing Prints
Noise Occurs, But Nothing Prints
Noise When Product Sits for a While
Product Icon Does Not Appear in Windows Taskbar
Error After Cartridge Replacement
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, clear any stalled print jobs from the Windows Spooler:
• Windows 8: Navigate to the Start screen, right-click the screen, and select All apps. Select
Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name,
select See what's printing, and select your product name again if necessary. Right-click the stalled
print job, click Cancel, and click Yes.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, and select your product name again, if necessary. Right-click the stalled print job,
click Cancel, and click Yes.
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