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Epson WorkForce Pro WF-M5399 User Manual

Epson WorkForce Pro WF-M5399
280 pages
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WF-M5399 User's Guide

Table of Contents

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Epson WorkForce Pro WF-M5399 Specifications

General IconGeneral
Printing TechnologyInkjet
ConnectivityUSB, Ethernet, Wi-Fi
Paper Handling Input250 sheets
Duplex PrintingYes
Print Resolution1200 x 1200 dpi
Mobile PrintingYes
Paper Sizes SupportedA4, A5, B5, Letter, Legal
Display2.4" color LCD

Summary

Product Basics

Installing or Using Optional Parts

Instructions for installing and using optional printer accessories like paper cassette units.

Product Parts Locations

Product Parts - Front

Identifies the printer's front components, including the control panel and paper cassettes.

Product Parts - Inside

Details the internal components of the printer, such as the printer cover, print head, and ink tray.

Product Parts - Back

Identifies the printer's rear components, including ports like LAN and USB, and covers.

Using the Control Panel

Control Panel Buttons and Lights

Details the function of each button and light on the printer's control panel for user interaction.

The LCD Screen

Explains the LCD screen layout, icons, and navigation principles for operating the printer.

Changing LCD Screen Language

Selecting the Date and Time

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Checking for Software Updates

Using Power Saving Settings

Changing the Sleep Timer Settings

Details how to adjust the time period before the product enters sleep mode and turns off the LCD screen.

Epson Connect Solutions for Smartphones, Tablets, and More

Setting Up Epson Connect Services

Provides steps to activate the product's email address for Epson Connect services via the control panel.

Using Epson Email Print

Explains how to print documents by attaching them to emails sent to the product's unique email address.

Using Epson Remote Print

Details how to print from a laptop or desktop computer to an Epson email-enabled product anywhere globally.

Using the Epson Smart Panel Mobile App

Describes using the free Apple and Android app to set up, control, and check the status of your Epson product.

Using AirPrint

Setting Up Printing on a Chromebook

Android Printing Using the Epson Print Enabler

Using the Mopria Print Service

Voice-activated Printing

Wi-Fi or Wired Networking

Network Security Recommendations

Offers essential measures to protect the network environment and deter unauthorized access to the product.

Wi-Fi Infrastructure Mode Setup

Details how to set up the product to communicate with computers using a wireless router or access point.

Wi-Fi Direct Mode Setup

Describes setting up direct communication between the product and devices without a router, acting as a network access point.

Wi-Fi Protected Setup (WPS)

Explains how to quickly connect the product to a WPS-enabled wireless router or access point.

Printing a Network Status Sheet

Guides on printing a status sheet to help diagnose network-related problems with the product.

Printing a Network Connection Report

Describes how to print a report to view solutions for network connection problems encountered with the product.

Changing or Updating Network Connections

Changing a USB Connection to a Wi-Fi Connection

Details the process of changing the product's connection from USB to Wi-Fi, including software reinstallation.

Connecting to a New Wi-Fi Router

Provides instructions for updating the product's Wi-Fi connection when the wireless router is changed.

Disabling Wi-Fi Features

Explains how to disable the product's Wi-Fi features, useful for changing network types or troubleshooting.

Enabling PCL or PostScript Printing

Installing the PCL Driver - Windows

Covers the installation of the PCL driver on a Windows computer for PCL printing capabilities.

Installing the PostScript (PS3) Printer Software - Windows

Details the installation of PostScript (PS3) printer software on Windows for advanced print settings.

Selecting PDL (Page Description Language) Settings

Explains how to select PCL and PostScript printing settings using the product's control panel for customized output.

Selecting Printer Language and Interface Settings

Loading Paper

Loading Paper in the Paper Cassettes and Rear Paper Tray

Offers detailed steps and guidelines for loading various paper types into the printer's paper cassettes and rear tray.

Paper Loading Capacity

Lists the sheet capacity for different paper types across various paper cassettes and trays of the printer.

Double-sided Printing Capacity

Details the number of sheets that can be used for auto duplex printing in paper cassettes for different paper types.

Compatible Epson Papers

Provides information on purchasing genuine Epson ink, maintenance boxes, and paper, including contact details.

Paper or Media Type Settings - Printing Software

Maps specific paper types to their corresponding settings within the printing software for accurate media handling.

Selecting the Paper Settings for Each Source - Control Panel

Guides users on changing default paper size and type for each source via the product's control panel.

Selecting Default Paper Settings - Administrator

Allows administrators to adjust default paper settings that apply to all print jobs sent to the product.

Selecting the Default Printer Settings

Explains how to change default printer settings using the control panel, including auto error solver options.

Selecting the Universal Print Settings

Details how to configure universal print settings via the control panel for consistent print job handling.

Printing from a Computer

Printing with the Standard Epson Printer Software - Windows

Explains how to print using the standard Epson printer software on Windows, detailing various print settings.

Selecting Basic Print Settings - Windows

Guides on selecting fundamental print settings for documents or photos when printing from Windows.

Selecting Double-sided Printing Settings - Windows

Describes how to configure double-sided printing options directly from the main tab of the printer settings.

Selecting Additional Layout and Print Options - Windows

Details how to select various additional layout and printing options via the "More Options" tab in printer preferences.

Selecting a Printing Preset - Windows

Explains how to select pre-defined print settings (presets) for quick access to common configurations.

Selecting Extended Settings - Windows

Covers selecting additional settings that apply to all print jobs, accessed through the printer's maintenance tab.

Printing Your Document - Windows

Guides users through saving print settings and initiating the printing process from their application.

Locking Printer Settings - Windows

Explains how Windows administrators can restrict access to certain printer settings to prevent unauthorized changes.

Entering a User ID and Password for Printing

Details the requirement to enter a user ID and password when Access Control is enabled on the product.

Changing Automatic Update Options

Explains how to configure or disable automatic software update checks for the printer software.

Printing with the Built-in Epson Driver - Windows 10 S

Covers printing using the built-in driver on Windows 10 S, noting limitations on available settings.

Printing with the Epson Standard Printer Software - Mac

Explains how to print using Epson's standard printer software on Mac, including checking for updates.

Selecting Basic Print Settings - Mac

Details how to select fundamental print settings for documents or photos when printing from a Mac.

Selecting Page Setup Settings - Mac

Guides on selecting paper size and orientation settings from the print window or page setup on Mac.

Selecting Print Layout Options - Mac

Covers selecting various layout options like pages per sheet and borders from the print window pop-up menu on Mac.

Selecting Double-sided Printing Settings - Mac

Explains how to select two-sided printing settings from the print window pop-up menu on Mac.

Selecting Printing Preferences - Mac

Guides on selecting general printing preferences for all print jobs sent to the product from a Mac.

Printing Your Document - Mac

Covers the final steps to print a document after selecting all print settings on a Mac.

Checking Print Status - Mac

Explains how to view print job progress, control printing, and check ink status using the printer icon in the Dock on Mac.

Printing with the PCL Printer Software - Windows

Explains how to print using PCL printer software on Windows, covering various driver settings.

Synchronizing Printer Settings - PCL Driver - Windows

Describes how to synchronize the printer driver with the product if it fails to detect correct information or settings.

Selecting Basic Print Settings - PCL Driver - Windows

Guides on selecting basic print settings for documents or photos using the PCL driver on Windows.

Selecting Default Print Settings - PCL Driver - Windows

Explains how to set default print settings for all Windows programs when using the PCL driver.

Locking Printer Settings - PCL Driver - Windows

Details how administrators can lock printer settings to prevent unauthorized changes for the PCL driver.

Printing with the PostScript (PS3) Printer Software - Windows

Covers printing using PostScript (PS3) software on Windows, including basic print settings and paper support.

Selecting Default Print Settings - PostScript Printer Software - Windows

Guides on setting default print preferences for all Windows programs when using the PostScript (PS3) driver.

Selecting Basic Print Settings - PostScript Printer Software - Mac

Explains how to select basic print settings for documents or photos using the PostScript (PS3) driver on Mac.

Cancelling Printing Using a Product Button

Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers

Ink Pack Safety Instructions

Provides crucial safety precautions and handling guidelines for using and replacing ink packs to ensure safe operation.

Check Ink and Maintenance Box Status

Checking Ink Status on the LCD Screen

Explains how to view ink and maintenance box levels directly on the product's LCD screen.

Checking Ink and Maintenance Box Status - Windows

Guides on checking ink and maintenance box status using the Epson Status Monitor utility on a Windows computer.

Checking Ink and Maintenance Box Status - Mac

Guides on checking ink and maintenance box status using the EPSON Status Monitor utility on a Mac.

Purchase Epson Ink Packs and Maintenance Boxes

Removing and Installing Ink Packs

Replacing the Maintenance Box

Replacing the Paper Feed Rollers

Resetting the Roller Counter on the LCD Screen

Adjusting Print Quality

Print Head Maintenance

Explains the importance of print head maintenance for quality and guides on performing nozzle checks and cleaning.

Print Head Nozzle Check

Describes how to print a nozzle check pattern using the control panel to identify clogged print head nozzles.

Print Head Cleaning

Details the procedure for cleaning the print head using the product control panel or a computer utility to resolve print quality issues.

Print Head Alignment

Explains how to align the print head to correct issues like grainy printouts, vertical line misalignment, or banding.

Aligning the Print Head Using the Product Control Panel

Provides steps for aligning the print head using the printer's control panel, including options for ruled line and horizontal alignment.

Adjusting the Print Quality Using the Product Control Panel

Guides on adjusting print quality directly from the printer's control panel by printing a nozzle check pattern.

Cleaning the Paper Guide

Instructs on cleaning the paper guide rollers to remove excess ink that may appear on printouts.

Cleaning the Translucent Film

Details how to clean the translucent film inside the printer to resolve print quality issues potentially caused by ink smears.

Checking the Number of Sheets on the LCD Screen

Explains how to view the total number of pages that have passed through the printer using the LCD screen.

Cleaning Your Product

Transporting Your Product

Administering Your Product

Accessing the Web Config Utility

Explains how to access the printer's built-in Web Config utility via a web browser to manage network settings and status.

Changing the Administrator Password in Web Config

Details how to set or change the administrator password for accessing the Web Config utility and product features.

Configuring Product Settings

Checking Status Information

Describes how to check various status details of the printer, such as product, network, usage, and hardware status, via Web Config.

Managing the Network Connection

Guides on checking and updating the product's network information and settings using the Web Config interface.

Network Settings

Lists and describes the available network configuration settings within the Web Config interface, including IP addressing and DNS.

Setting Control Panel Options

Explains how to configure the behavior of the product's control panel, including display language and panel lock settings.

Configuring an Email Server

Details the steps for configuring email server settings using Web Config to enable email notifications from the product.

Sending Email Notifications

Guides on setting up email notifications for product events, allowing registration of up to five destinations.

Adjusting Power Saving Settings

Explains how to configure the product's automatic sleep mode and power-off timers to conserve energy.

Importing and Exporting Product Settings

Covers exporting and importing product settings using Web Config, with options for encryption and password protection.

Updating Firmware Using Web Config

Details how to update the product's firmware using the Web Config interface, ensuring the latest software is installed.

Synchronizing the Date and Time with a Time Server

Guides on synchronizing the product's date and time with an NTP time server for accurate timekeeping.

Clearing the Internal Memory

Explains how to delete internal memory contents, such as password-protected jobs and downloaded fonts, using Web Config.

Enabling Periodic Cleaning

Describes how to schedule print head cleaning cycles using the Web Config interface for regular maintenance.

Powering Off or Rebooting the Product Remotely

Restoring Default Product Settings

Configuring Security Settings

Connecting an Authentication Device

Details how to connect an authentication device, like an IC card reader, via USB and check its functionality using Web Config.

Restricting Features Available for Users

Explains how to restrict product features for individual users by setting up user accounts and passwords via Web Config.

Disabling the External Interface

Covers restricting access via USB connection or connected USB devices/memory cards through Web Config.

Setting Up Password Encryption

Explains how to enable password encryption to protect confidential information stored within the product.

Working with Audit Logs

Details how to enable the Audit Log feature or export audit log data for tracking security issues or usage.

Restricting PDL File Operations

Explains how to protect files from unauthorized PDL operations using Web Config.

Enabling Program Verification on Start Up

Describes how to check for tampering with product programs at startup using Web Config.

Using Your Product on a Secure Network

Configuring Protocols and Services in Web Config

Explains how to enable or disable various network protocols and services using Web Config for secure and efficient operation.

Configuring SSL/TLS Communication

Details how to configure SSL/TLS settings via Web Config to encrypt communications with the product using HTTPS.

Configuring a Server Certificate for the Product

Guides on configuring a server certificate for the product, including importing CA-signed or generating self-signed certificates.

Configuring IPsec/IP Filtering

Explains how to configure IPsec/IP traffic filtering using Web Config to control network access based on IP addresses, services, and ports.

Configuring the Default IPsec/IP Filtering Policy

Guides on configuring the default policy for IPsec/IP traffic filtering using Web Config.

Configuring the Group IPsec/IP Filtering Policies

Describes how to configure group policies for IPsec/IP traffic filtering to manage access for specific user or group connections.

Configuring an IPsec/IP Filtering Certificate

Details how to configure a certificate for IPsec/IP traffic filtering using Web Config.

Connecting the Product to an IEEE 802.1X Network

Provides instructions on connecting the product to an IEEE 802.1X network using Web Config for authenticated network access.

IEEE 802.1X Network Settings

Covers the configuration of IEEE 802.1X network settings, including EAP type, User ID, and Password, in Web Config.

IEEE 802.1X Network Status

Explains how to check the status of IEEE 802.1X network settings by printing a status sheet.

Using a Digital Certificate

Guides on configuring and using digital certificates for network security, including obtaining and importing certificates.

About Digital Certification

Explains the types of digital certificates (CA-signed, Self-signed) and their purpose in network security.

Obtaining and Importing a CA-signed Certificate

Details the process of obtaining a CA-signed certificate by creating a CSR and importing it into the product.

CSR Setup Settings

Lists the settings required for setting up a Certificate Signing Request (CSR) in Web Config.

CSR Import Settings

Provides information on configuring settings when importing a CSR, varying by certificate format and source.

Deleting a CA-signed Certificate

Explains how to delete an imported CA-signed certificate from Web Config when it expires or is no longer needed.

Updating a Self-signed Certificate

Guides on updating a self-signed certificate for HTTPS server features using Web Config.

Importing a CA Certificate

Details how to import a CA certificate using Web Config, which is necessary for certain security features.

Solving Problems

Viewing the Help Screen

Explains how to access troubleshooting and how-to topics on the printer's LCD screen.

Checking for Software Updates

Advises users to periodically check Epson's support website for free updates to product software and firmware.

Product Status Messages

Guides on diagnosing problems by checking messages and status icons displayed on the printer's LCD screen.

Running a Product Check

Describes how to run a product check to determine if the printer is operating properly, including print head nozzle checks.

Resetting Control Panel Defaults

Explains how to reset product control panel settings to their factory defaults to resolve issues with configurations.

Solving Setup Problems

Provides troubleshooting steps for issues encountered during the product setup process.

Product Does Not Turn On or Off

Offers solutions for problems related to powering the product on or off, including checking power connections.

Software Installation Problems

Provides troubleshooting steps for issues encountered during the installation of product software.

Solving Network Problems

Offers solutions for common problems encountered when setting up or using the product on a network.

Network Software Cannot Find Product on a Network

Provides troubleshooting steps when EpsonNet Setup cannot locate the product on the network.

Product Does Not Appear in Mac Printer Window

Offers solutions if the printer does not appear in the Mac printer window, including restarting the product.

Cannot Print Over a Network

Provides troubleshooting steps for issues preventing printing over a network connection.

Solving Network Security Problems

Addresses problems related to using the product's network security features, such as IPP printing and digital certificates.

Cannot Import a Digital Certificate

Offers troubleshooting steps if a digital certificate cannot be imported, including checking file information and passwords.

Deleted a CA-signed Certificate

Provides solutions if a CA-signed certificate was accidentally deleted, suggesting re-importing from a backup.

Digital Certificate Warning Messages

Lists common digital certificate warning messages and their corresponding solutions for resolving issues.

Solving Paper Problems

Covers troubleshooting steps for issues related to using paper with the product, including feeding and jamming problems.

Paper Feeding Problems

Provides solutions for issues where paper does not feed correctly into the printer, including loading and settings checks.

Paper Jams Inside the Product

Offers guidance on locating and removing jammed paper, including precautions to avoid product damage.

Paper Ejection Problems

Provides solutions for issues related to paper not ejecting fully or being wrinkled upon ejection.

Solving Problems Printing from a Computer

Offers solutions for various problems encountered while printing from a computer, including issues with nothing printing or slow printing.

Nothing Prints

Provides troubleshooting steps when no print jobs are produced, checking product status, connections, and software.

Product Icon Does Not Appear in Windows Taskbar

Offers solutions if the product icon is missing from the Windows taskbar, involving restarting the computer and checking settings.

Printing is Slow

Provides troubleshooting steps to address slow printing performance, considering system requirements, network factors, and software settings.

Solving Page Layout and Content Problems

Addresses issues related to the layout and content of printed pages, such as inverted images or incorrect margins.

Inverted Image

Offers solutions if the printed image appears inverted unexpectedly, suggesting checks for mirror or inversion settings.

Incorrect Margins on Printout

Provides solutions for incorrect margins on printouts, focusing on paper size, margin, and positioning settings.

Incorrect Characters Print

Offers troubleshooting steps if incorrect characters appear in prints, relating to cable connections and software.

Incorrect Image Size or Position

Guides on correcting issues with printed image size or position, checking paper and layout settings.

Slanted Printout

Provides solutions if printouts appear slanted, involving paper loading, alignment, and print quality settings.

Solving Print Quality Problems

Offers solutions for print quality issues where the image appears fine on the computer screen but not in print.

White or Dark Lines in Printout

Addresses issues with white or dark lines in prints (banding), suggesting nozzle checks, head alignment, and paper type verification.

Blurry or Smeared Printout

Provides solutions for blurry or smeared printouts, including paper condition, loading, and cleaning the paper path.

Faint Printout or Printout Has Gaps

Offers solutions for faint printouts or those with gaps, suggesting nozzle checks, ink replacement, and density adjustments.

Grainy Printout

Provides solutions for grainy printouts, focusing on print quality settings and nozzle checks.

Uninstall Your Product Software

Guides on uninstalling and reinstalling product software to resolve system issues or problems.

Uninstalling Printing Software - Windows

Details the steps for uninstalling printer software on Windows to resolve problems or prepare for reinstallation.

Uninstalling Product Software - Mac

Explains how to uninstall product software on a Mac using the Uninstaller utility, usually for reinstallation.

Where to Get Help (U.S. and Canada)

Where to Get Help (Latin America)

Technical Specifications

Windows System Requirements

Specifies the compatible Microsoft operating systems required to use the product and its software.

Mac System Requirements

Lists the compatible macOS operating systems required to use the product and its software.

Paper Specifications

Provides details on paper types and specifications, noting that quality may vary by manufacturer.

Printable Area Specifications

Details the minimum printable area margins and reduced print quality areas for single sheets and envelopes.

Ink Pack Specifications

Provides specifications for ink packs, including life, temperature storage, and color information, emphasizing genuine Epson products.

Dimension Specifications

Lists the product's dimensions in stored and printing states, with and without optional paper cassettes.

Electrical Specifications

Details the power supply rating, frequency range, rated current, and power consumption of the product.

Environmental Specifications

Provides operating and storage temperature and humidity specifications for the product.

Interface Specifications

Lists the interface types supported by the product, including Hi-Speed USB, and notes limitations on USB 3.0 cables.

Network Interface Specifications

Details the Wi-Fi standards, security protocols, frequency bands, and connection modes supported by the product.

Safety and Approvals Specifications

Lists safety and EMC compliance information for the United States and Canada, along with FCC/IC radiation exposure guidelines.

Notices

Important Safety Instructions

Offers crucial safety instructions for using the Epson product, covering power, handling, and environmental considerations.

General Printer Safety Instructions

Provides fundamental safety guidelines for operating the printer, including power source, cord usage, and placement.

Wireless Connection Safety Instructions

Offers safety advice regarding radio waves from the product affecting medical or automatic devices and network connection practices.

LCD Screen Safety Instructions

Provides safety guidelines for cleaning and handling the printer's LCD screen to prevent damage or injury.

FCC Compliance Statement

Details the FCC and IC compliance statements for the device, including operating conditions and warnings about modifications.

Binding Arbitration and Class Waiver

Outlines the terms of binding arbitration, waiver of class actions, and dispute resolution procedures between users and Epson.

Trademarks

Lists registered trademarks and product names associated with Epson and other companies mentioned in the manual.

Copyright Notice

States the copyright information, including reproduction restrictions and liability limitations for the publication's content.

libTIFF Software Acknowledgment

Provides copyright and permission notices for the libTIFF software used within the product.

A Note Concerning Responsible Use of Copyrighted Materials

Encourages users to be responsible and respectful of copyright laws when using Epson products.

Default Delay Times for Power Management for Epson Products

Explains that the product enters sleep mode after nonuse to meet Energy Star standards for energy efficiency.

Copyright Attribution

Displays copyright information for Epson America, Inc., including version and publication date.

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