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Cleaning the Paper Guide
If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
1. If printouts are smeared or scuffed, load plain paper in the paper source that you want to clean in this
size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
2. Press the home button, if necessary.
3. Use the arrow buttons to select Maintenance and press the OK button.
4. Press the down arrow button, select Paper Guide Cleaning and press the OK button.
5. Follow the on-screen instructions to clean the paper guide.
6. Repeat these steps as necessary until the paper comes out clean.
Parent topic: Adjusting Print Quality
Related tasks
Loading Paper in the Paper Cassettes and Rear Paper Tray
Cleaning the Translucent Film
If the print quality has not improved after aligning the print head and cleaning the paper path, the
translucent film inside the product may be smeared with ink.
To clean the printer head path, use the following:
• Several cotton swabs
• ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent
• A small flashlight
Caution: Do not use any other liquid to clean the translucent film or you may damage your product.
1. Turn off the product.
2. Unplug the power cable.
3. Disconnect any connected cables.
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