ERCHONIA® EVRL™ PROPER USE REFERENCE GUIDE
Section 4: MAINTENANCE & WARRANTY
INFORMATION
Technical Information
Technical documentation required by the customer, in case of necessary
reparations, will be provided by Erchonia in the US and our EU agent,
internationally. These documents will be supplied once the manufacturer
makes the determination that the requested documents do not
constitute a disclosure of proprietary or patent protected information
and are a part of the filed and documented technical file.
Service and Repair
If a device requires service, contact the Erchonia Service and Repair
Department at:
Telephone: 1-888-242-0571
Fax: 1-214-544-2228
When requesting service or repair, please provide the following
information to the service representative:
Device serial number (located on the back label)
Description of the problem
Name of the person to contact
Returning a Device for Service
i. Before sending a device to the Erchonia Service
and Repair Department for repair, obtain a service
order (SO) number from the service
representative.
ii. Pack the device in the original containers (if
available) or equivalent packaging. Be sure the
assigned service order number appears on the
package.
Return the Device to:
For Customers in the U.S.A.
Erchonia Corporation
650 Atlantis Road
Melbourne, FL 32904
Attention: Service and Repair Department (SO Number)
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