How to fix Erchonia Medical Equipment device that does not power on?
If your Erchonia Medical Equipment device isn't powering on, it might not be charged. Recharge the device for 2.5 hours by placing it in the inductive charger base.
What to do if Erchonia Medical Equipment device is not responding?
If your Erchonia Medical Equipment device is not responding, the internal computer may need to be reset. Hold the ON/OFF button down until the device powers off, then restart it.
Why charge base indicator lights do not come on when Erchonia Medical Equipment device is docked?
If the charge base indicator lights don't come on when your Erchonia Medical Equipment device is docked, it could be due to incorrect placement in the charge base or the power supply not being plugged in correctly. Ensure the device is placed in the charger base with the touch screen facing up and the laser heads at the opposite end of the charger base indicator lights.
Important safety warnings and contact details for Erchonia customer care and support.
Guidance on navigating and understanding the structure and content of the reference manual.
Defines the Erchonia EVRL device and its primary indication for use in treating foot pain.
Specifies the target demographic and medical requirements for using the EVRL device.
Lists all items provided with the Erchonia EVRL device, including the handheld unit and accessories.
Explains various symbols found on the EVRL device and in the manual, detailing their meaning and associated risks.
Defines the conventions used in the manual, including bold text for controls and explanations of warning/caution statements.
Lists important precautions to prevent damage to the device or injury, such as avoiding sharp objects on the screen.
Details critical warnings regarding device use, including contraindications, environmental hazards, and electrical safety.
Provides a visual diagram and list of all parts of the EVRL device, including the power button, screen, and laser mount.
Explains the compliance label and serial number placement on the EVRL device, referencing manufacturing standards.
Outlines the known or anticipated risks associated with EVRL laser use, primarily focusing on potential eyesight damage.
Briefly mentions the benefits of EVRL therapy, referencing clinical trial results that will be listed elsewhere.
Details why protective eyewear is crucial for EVRL use, explaining the Class 2 laser hazard and the function of the provided safety glasses.
Step-by-step instructions on how to turn on the EVRL device, including button press duration and indicator lights.
Describes the interactive touch screen as both a display and input panel for operating the device.
Guides users through entering the passcode and selecting the appropriate treatment mode via the touchscreen interface.
Instructs users on how to navigate to and select the 'Neuropathy' mode for treatment.
Explains the functions of the Start, Pause, and Stop buttons on the treatment screen for managing therapy sessions.
Outlines the recommended treatment plan, including the total number of treatments and their distribution over three weeks.
Provides a detailed, step-by-step guide on how to perform a single EVRL treatment session, including device positioning and duration.
Explains what happens when a treatment session ends automatically and how to repeat for the other foot.
Provides instructions on how to properly shut down the EVRL device after use, including the prompt for powering down.
Describes the device's battery life and how the battery indicator on the screen displays charge status.
Offers detailed instructions for connecting the charger base and power supply to recharge the device, including indicators.
Explains how technical documentation for repairs is provided by Erchonia and its conditions.
Details how to contact the Erchonia Service and Repair Department, information needed, and how to return a device for service.
Lists regular maintenance activities for the EVRL device, including visual inspections and cleaning frequency.
Provides specific instructions on how to clean the external surfaces and touch screen of the EVRL device safely.
Specifies the correct method for cleaning the laser optics and safety glasses to maintain performance.
Outlines the two-year limited warranty for the EVRL device, including what is covered and what is excluded.
The Erchonia® EVRL™ is a prescription home-use, non-invasive laser device designed for adjunctive use in providing temporary relief of diabetic peripheral neuropathy foot pain in previously diagnosed individuals aged 18 years or older. This device utilizes patented and clinically proven low-level laser technology to promote local blood flow in the foot, activating repair mechanisms and producing anti-inflammatory properties to reduce nerve irritation and inflammation, thereby providing pain relief.
The EVRL™ device is straightforward to operate, with a user-friendly touchscreen interface. To power on the device, the user presses and holds the Power Button (labeled as item #1 in the diagram) for 3 seconds until the "POWER ON" light illuminates green. After powering on, a loading screen will display for 30-45 seconds before the device is ready for use.
The touchscreen serves as both a display for information and an input panel for operating the device. Users should exercise caution not to use sharp objects like pencil points or ballpoint pens on the touchscreen, as this may cause damage. Abrasives, including paper towels, should also be avoided when cleaning the screen.
To begin a treatment, the user first enters a passcode (the factory set code is "1234") on the "Passcode Screen" and then presses the "SIGN IN" icon. From the "Function Screen," the user selects the "Mode Select" icon (ITEM #2). On the subsequent "Mode Select Screen," the "User Protocol Mode" icon (ITEM #3) is chosen. Finally, on the "User Protocol Mode Screen," the "Neuropathy" icon (ITEM #4) is pressed to access the "Neuropathy Treatment Screen."
Before starting treatment, it is crucial to put on the provided laser safety goggles to protect the eyes from laser light energy. The EVRL™ is classified by the FDA/IEC as a Class 2 laser device, indicating a chronic viewing hazard if the laser beam is pointed directly into the eye for an extended period. Therefore, proper use of the safety glasses is mandatory. Users should also remove any shoes and socks before treatment.
Once on the "Neuropathy Treatment Screen," the "START" icon initiates the EVRL™ treatment. The device is preprogrammed to treat for a total of 5 minutes. The treatment time display will count down automatically, and the lasers will power off when the display reaches 0:00. During the 5-minute session, the EVRL™ device should be held stationary at a distance of approximately 3 to 6 inches from the skin surface, aiming over the top of the foot with the laser beams emitting lengthwise in the same direction as the foot. The laser lights are designed to cover the top of the ankle to the end of the toes.
The treatment protocol requires administering 42 treatments over 3 weeks, meaning 2 treatments per day for 3 consecutive weeks. Each treatment session involves a 5-minute application to each foot. After the 5-minute treatment on one foot, steps 4-7 of the protocol are repeated for the opposite foot. Once both feet have been treated, the session is complete, and the safety glasses can be removed.
The "Neuropathy Treatment Screen" also includes "PAUSE" and "STOP" icons. The "PAUSE" icon allows the user to temporarily halt the treatment during a session and resume it later by pressing "PAUSE" again. The "STOP" icon will completely reset the treatment time if pressed.
To power off the device, the user presses and releases the Power Button (ITEM #1) from any screen. This action prompts the "Power Down Device Screen," where the "Power Down Device" icon is touched. The "Powering Down Screen" will then display until the device properly shuts down.
Proper maintenance ensures the EVRL™ laser operates efficiently for years. Users are advised to perform routine visual inspections and cleaning.
The EVRL™ device, when fully charged, can operate continuously for approximately 4 to 5 hours, depending on usage. A battery indicator on the touchscreen displays the charge status. When the battery meters show a low charge, the device needs to be recharged immediately. To recharge:
The battery is an internal, non-accessible unit and can only be replaced by the manufacturer. The EVRL™ contains a unique battery system designed for consistent power delivery and portability. The internal battery is sealed by the vendor and encased within the device housing. The external power supply used with the charger base is an IEC 60601 3rd Ed. certified unit. If the power supply is lost or damaged, a replacement can be purchased from Erchonia Corporation. A warning is issued regarding the battery: mistreatment (disassembly, heating above 100°C (212°F), or incineration) may present a risk of fire or chemical burn. The manufacturer should be contacted for battery replacement, as using another battery may pose a risk of fire or explosion.
A troubleshooting guide is provided to help resolve common issues:
For any difficulties operating the device after reviewing the guide, or for service and repair inquiries, customers can contact Erchonia Customer Care. When requesting service, provide the device serial number, a description of the problem, and contact information. For returning a device for service, an SO (service order) number must be obtained from the service representative, and the device should be packed in its original or equivalent packaging with the SO number clearly marked on the package.
General| Laser Class | Class 2 |
|---|---|
| Laser Type | Low-Level Laser |
| FDA Clearance | Yes |
| Power Source | AC Adapter |
| Laser Wavelength | 635nm |
| Laser Power | 5mW |
| Modulation | Continuous Wave |
| Output Power | 10 mW |
| Treatment Duration | Varies depending on protocol |
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