21 Changi South Street 1 Singapore 486777 Phone: +65 65420833 Fax: +65 65426920
E-mail: ductless@escoglobal.com Website:
www.escoglobal.com/ductless
FREIGHT CLAIM INFORMATION
FREIGHT CLAIM INFORMATION
Esco inspects each product for defects before shipment. Esco products are then carefully packed in
compliance with carrier regulations and thoroughly inspected before leaving our plant. Responsibility for
their safe delivery is assumed by the carrier upon acceptance of the shipment. However shipments
occasionally do get damaged in transit. Claims for loss or damages sustained in transit must be made
upon the carrier.
Please note that for each shipment you accept, you would be responsible for all freight claims and the
cost of replacement of all damaged parts/items. So please inspect each shipment very carefully before
accepting.
Carefully inspect each pallet or crate upon receipt. If a shipment is found to be damaged upon delivery,
you are required to get the driver / carrier take note of the details of the damage on the delivery receipt.
This is very important as your claim may be rejected otherwise. In case the pallets are found to be
stacked, please leave a note saying "Stacked Pallets" on the delivery receipt. Note that pallets are not
stacked at the time of being shipped out of our premises, unless otherwise stated for certain products.
Esco is not responsible for pallets being stacked at carrier terminal. Any unloading difficulties or
damages due to components being stacked are the responsibility of the carrier.
If freight damage is discovered, please refer to the following guidelines for effective processing of freight
claim:
SHIPMENT WITH VISIBLE LOSS OR DAMAGE
•
Any external evidence of loss or damage must be noted on the freight bill or delivery receipt and
signed by the courier's agent or delivery driver
NB: Failure to properly describe evidence of loss or damage may result in the carrier refusing to
honor a claim
•
Contact delivering terminal to arrange for a claim form and inspection report to be faxed or mailed to
you
•
Notify Esco Micro Pte Ltd regarding the items/parts that need to be replaced
•
Keep all damaged items/parts and packaging material until claim is resolved between you and the
carrier
SHIPMENT WITH CONCEALED LOSS OR DAMAGE
When any damage or loss is discovered during the course of unpacking:
•
Contact the carrier immediately upon discovery of damage and request for inspection by the carrier's
agent.
•
Carrier will determine the need for inspection based on the value of the shipment and time elapsed
•
Notify Esco Micro Pte Ltd regarding the items/parts that need to be replaced
•
For claim purposes, Esco will fax to you an order acknowledgment that would include the prices of the
damaged items (less freight cost)
•
Esco will invoice you for replacement items/parts
•
Esco standard payment terms will apply
REJECTION OF SHIPMENT
• If a shipment is received with substantial damages, you may refuse to accept the shipment in part or
full. Do not unpack pallets or crates with damaged materials. Please note that individual items cannot
be refused. You can either reject the entire pallet or accept the freight after noting down the
damages (see above)
• Esco will handle all freight claim procedures and process a replacement order for your company for
the damaged items/parts at no extra charge. (This is applicable only if the original order was shipped
under CIF terms i.e. Esco had covered the insurance)
NOTE: Any correspondence with Esco regarding loss or damage must be accompanied by a copy of the
shipping carrier's report. Esco will not accept returns that have not been authorized.
In the event of you accepting a damaged shipment, notification of loss or damage must be sent
to the carrier within 10 days of receiving the freight. Notification outside the 10-day time frame
may result in shipping damage claim being rejected.
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