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Troubleshooting
MAXcam 360c does not seem to detect radar
consistently at long ranges
If you are using AUTO sensitivity mode, be aware
that AUTO mode changes MAXcam 360c’s X and K
K radar detection range based on your speed. The
slower you are traveling, the shorter the detection
range of X and K radar. Select HIGH sensitivity mode
to always detect radar at maximum distances.
Because Ka radar is primarily used by police,
MAXcam 360c always detects Ka band radar at
maximum range.
On MAXcam 360c, make sure you have Camera Wi-Fi
mode enabled. When in Camera Wi-Fi mode, a ring
surrounds t
he display (see the Display illustration on
page 9). If there is no ring around the display, hold
the BRT button until “CAMERA” Wi-Fi Mode” is
announced.
You may also be in an area with alot of Wi-Fi
interference. Try enabling Airplane mode on
your phone then check the Wi-Fi menu on your
phone again.
I am connected to my car’s Wi-Fi hotspot but I
am not receiving speed limits or Live alerts
On MAXcam 360c, make sure the Wi-Fi icon is white
and there is not a ring around the display. This indicates
MAXcam 360c is in Drive Smarter Wi-Fi mode, and you
are connected to a hotspot (see Display illustration on
page 9).
Make sure your Wi-Fi hotspot has internet
connectivity. Internet connectivity is required to
receive speed limits, alerts and software updates.
Make sure that you have an Drive Smarter® account.
An account is included at no charge with your
MAXcam 360c. To check this, open the ESCORT Live
app on your smartphone then go to Menu>
Subscriptions. The Subscriptions screen should show
an expiration date in the future. If it does not, connect
MAXcam 360c to your smartphone via Bluetooth as
described on page 5. After MAXcam 360c is connected,
go back to the Subscriptions s
creen and verify a future
date is shown. If it is, then MAXcam 360c should now
receive speed limits and Live alerts.
If you continue to not receive speed limits or Live
alerts, please contact ESCORT customer service at
www.escortradar.com/support or call 1-800-543-1608.
I cannot get my phone to find MAXcam 360c’s
Wi-Fi in camera mode
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