20 EN EN 21
Problems Solutions
You cannot schedule
cleanings.
• Make sure the main power switch is
turned on.
• Make sure the scheduled time has been
set correctly.
• Check if RoboVac’s power is too low to
start cleaning.
• RoboVac will not start a scheduled
cleaning while already performing a
cleaning task.
• Cleaning schedules are erased when
RoboVac is powered off or when reset
to factory default settings. If RoboVac
is powered on without Internet access,
cleaning schedules will not synchronize
and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the
suction inlet.
• Empty the dust collector.
• Clean the filter with water.
• Select the max suction power level in the
eufy Clean app.
• Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter
completely before use.
The rolling brush does
not rotate.
• Clean the rolling brush. Remove the hair
wrapped around the rolling brush or
entangled in the two ends of the brush.
• Check if the rolling brush and brush guard
have been installed properly.
Problems Solutions
RoboVac cannot return
to the Charging Base.
• Remove objects within 1.6 ft/ 0.5 m to the
left and right side and within 4.9 ft/ 1.5 m
of the front of the Charging Base.
• When RoboVac is in the vicinity of the
Charging Base, it will return more quickly.
However, if the Charging Base is located
far away, RoboVac will need more time
to return. Please be patient as it works its
way back.
• Clean the charging contact pins.
RoboVac cannot be
charged.
• Check if the LED indicator on the Charging
Base lights up (when RoboVac is not on
the Charging Base). If not, reconnect the
adapter with the Charging Base and try a
new power outlet. If the problem persists,
contact the eufy service center to repair or
replace the Charging Base.
• Dust off the charging contact pins with a
dry cloth.
• Check if you can hear the “Charging” voice
prompt when RoboVac is docked onto
the Charging Base. If not, contact the eufy
service center to repair or replace the
Charging Base.
RoboVac’s movements
or travel paths are
abnormal.
• Clean the sensors carefully with a dry
cloth.
• Restart RoboVac by turning the power
switch off and on.
Problems Solutions
RoboVac's cleaning
time becomes shorter
or is less than 100
minutes.
• Make sure RoboVac is fully charged
(indicated by a solid blue LED light) before
cleaning.
• The cleaning time will be affected by the
suction mode and floors/carpets to be
cleaned:
1. Standard suction mode (on hardwood
floors): approx. 100 minutes of cleaning
2. Turbo suction mode (on medium-pile
carpets): approx. 60 minutes of cleaning
3. Max suction mode (on medium-pile
carpets): approx. 40 minutes of cleaning
• If your cleaning time is much less than
the time mentioned above, contact eufy
customer service for help.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi
password correctly.
• Make sure your RoboVac, router, and
mobile phone are close enough to ensure
a strong signal strength.
• Make sure your Wi-Fi router supports the
2.4GHz and 802.11b/g/n bands; the 5GHz
band is not supported.
Water does not come
out during mopping.
*Only applicable to G30
Hybrid (T2253)
• Make sure there is enough water in the
water tank.
• Check if the mopping module is correctly
installed.
• Check if the water outlets are blocked.
Troubleshooting
The solutions below are for general questions. If your problem persists,
visit www.eufy.com, go to eufy Clean app, or contact
support@eufy.com for help.
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the
ON position.
• Make sure the battery is fully charged.
• If you still have trouble, turn off the main
power switch and then turn it back on.
RoboVac suddenly
produces a loud noise.
• Adjust the suction power level in the eufy
Clean app.
• Check if the rolling brush, filter, dust
collector, wheel or suction inlet is stuck.
• Make sure the filter and the brush guard
have been properly installed.
RoboVac suddenly
stops working.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• Check if RoboVac has alerted you with any
voice prompts or LED indicators. Refer to
the “Voice Alert” section in this manual.
• If you still have trouble, turn off RoboVac,
wait for 3 seconds, and then turn it back
on.
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