22 EN EN 23
Problems Solutions
Too much water comes
out during mopping.
*Only applicable to G30
Hybrid (T2253)
• Make sure the water tank has been
installed properly.
• Make sure the filter elements are correctly
installed in place.
• Check if the dust collector is damaged.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac
will flash and you will hear the relevant voice prompts. Please refer to
the following table for problem solutions. If the issue persists, contact
customer support for help.
Voice Prompt Cause and Solution
Error 1: Front bumper
stuck.
Front bumper is stuck. Tap it repeatedly to
remove any dust,
if not, then move the device to a new
position and try again.
Error 2: Wheel stuck.
Check the wheel
and move it to a new
position.
Wheel may be stuck or trapped. Clear any
obstacles in the surrounding area and check
the wheel for any trapped dust. Move the
device to a new position and try again.
Error 4: Rolling brush
stuck. Remove and
clean the rolling brush.
Remove the rolling brush, roller joint, roller
brush cover, and suction inlet to clean it.
Once cleaned, place the items back into the
device and try again.
Voice Prompt Cause and Solution
Error 5: Device
trapped. Clear the
surrounding area.
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device
trapped. Place device
near the position
where the problem
occurred.
Device may be suspended in air. Move it to
a new position close to the original position
and try again. If the device is still unable to
start, clean the edge sensor and try again.
Error 7: Wheel
suspended. Please
move the device to a
new position.
Wheels may be suspended in air. Move the
device to a flat surface and a new position
close to the original position then try again.
Error 8: Low battery,
shutting down device.
Please charge your
device.
Low Battery; system will shut down. Charge
the device and try again.
Error 9: Magnetic
Boundary Strip
detected. Move device
to a different area.
*Only applicable to G30 Edge
(T2251), G30 Verge (T2252),
and G30 Hybrid (T2253)
Device is too close to a strong magnetic field
or strip. Move the device to a dierent area
and try again.
Error 10: Path Tracking
Sensor needs cleaning
Path tracking sensor is blocked by dust and
requires cleaning.
Voice Prompt Cause and Solution
Error 21: Charging
Base blocked by
surrounding obstacles
Charging base is blocked by obstacles, clear
any obstacles around the charging base and
try again.
Error S1: Battery Error.
Refer to Owner's
Manual or App for
help.
• Open the battery compartment and check
whether the battery is connected and
restart the device.
• Battery Temperature may be too high or
low; wait until the battery falls to normal
temperatures before usage (0°C ~ 40°C /
32°F ~ 104°F).
Error S2: Wheel
Module Error. Refer
to Owner's Manual or
App for help
• Check whether the wheels are stuck or
dust is trapped inside before restarting the
device.
Error S3: Side Brush
Error. Refer to Owner's
Manual or App for
help
• Check whether the side brush is stuck in
an unknown object before restarting the
device.
Error S4: Suction Fan
Error. Refer to Owner's
Manual or App for
help
• Check whether the fan blades are stuck in
an unknown object before restarting the
device.
• Clean the dust collector and filter before
restarting the device.
Problems Solutions
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the
Amazon Alexa app onto your smart device
and enabled “eufy Clean - RoboVac” Skill
in the Amazon Alexa app. For details, refer
to the “Smart Integrations” page in the
eufy Clean App.
• Make sure you have an eufy Clean account
and have connected to RoboVac.
• Make sure you are using correct Alexa
voice-commands.
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google
Home app onto your smart device and
initiated the “eufy Clean” action in the
Google Home app. For details, refer to the
“Smart Integrations” page in the eufy
Clean App.
• Check if you are using the proper
commands when talking to the Google
Assistant. When making your request, first
say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the
Google Assistant.
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