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Fault description Treatment methods
Main unit cannot
return to charge
– See the "Installation of charging dock"
Main unit trapped
– The main unit will activate its escape mode
automatically, and if not, please help it
manually
– Clean the entanglement from side brush,
and restart the main unit to check for normal
operation, or otherwise contact service depart
ment
– Clean away obstacles
Return to charge
without completing
the cleaning
– Charge the main unit
Cleaning made
not according to
appointment time
– Reset the appointment
– Shut down the Do Not Disturb mode
Main unit does not
work
– Charge the machine
– Place the machine flat against the ground
– Contact the service department
Machine does not
clean at appointment
time
– Ensure the main unit is turned on
– Ensure the remaining battery energy is
– Check appointment times in the App: check
whether the status key is turned on, the
appointment time is correct, and the cleaning
frequency is only one time (if you want the
machine to respond to the appointment again,
reset the appointment time)
– After the last appointed cleaning is responded,
the cleaning is not completed due to abnormal
alarms or manual interventions. Please make
the main unit to enter its return-to-charge
status,or simply put it in the charging dock
– In "Setup" menu items, click "Device Info Item",
then click "Syn Now" under the time zone to
zones
– Solve relevant alarms according to prompts
from the App
FAQs
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