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Fault description Treatment methods
Machine cannot shut
down
– Move the main unit out of the charging dock,
and long press the power key for about 3s,
then withdraw you hand after the power
indicator begins to flash
– Turn over the main unit, press the red key
under the nameplate for 1s with a small
cleaning tool or pointed object
Left / right wheel
does not rotate or
gets stuck, triggering
an alarm Side brush
does not rotate
– Turn over the main unit, and turn the wheel
back and forth to check for foreign matters
– Clean the side brush regularly in hairy
environment
Rolling brush does not
rotate or gets stuck,
trigger an alarm
– Turn over the main unit, and turn the rolling
brush back and forth to check for foreign
matters
Note: Clean the rolling brush regularly in hairy
environment
Abnormal noise from
the rolling brush
– Turn over main unit, remove the rolling brush
cover and then the rolling brush, cleaning up
foreign matters entangled in the rolling brush
Abnormal laser radar
– Press around the radar house to verify whether
it will rebound, and whether there is a "click"
sound from switch closure
– Check for any foreign matters, and then
manually turn the radar slightly to see whether
it can rotate
– Wipe the radar with tissue
Front bumper fault
– Tap the front bumper to see whether it will
rebound smoothly, and check the bumper for
foreign matters around the front and bottom
– Wipe the radar with tissue
No water out
Machine goes in
circles
– Turn over the main unit, check whether its
wheels rotate freely, and in case of any foreign
matters, clean them up immediately
FAQs
– Install the mopping plate and verify whether it
is in place
– Ensure the water tank has su˝cient w ater
– If the magnet in the mopping plate falls o˜ ,
please contact the service department for
plate replacement
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