CARAT
32
TROUBLESHOOTING
Coffee-grinding problems
Coffee dispensing is very fast:
The coffee grinding is too coarse, adjust the coffee-
grinding setting.
Coffee dispensing is very slow:
The coffee grinding is too ne, adjust the coffee-
grinding setting.
Problem Possible cause Solution
The machine does not start up
The plug is not correctly
inserted into the power socket
Check that the plug is correctly
inserted and that the power
socket is operational.
The circuit breaker and/or
differential are disconnected.
Check that they are connected.
The cable and/or plug are
damaged.
Call service personnel to
replace them.
The steam wand does not
dispense steam
The steam wand is clogged by
milk
Clean the wand and, if
necessary, remove the nozzle
and unclog it using a pin or
needle.
Water is found underneath
the machine
The drainage tube is blocked. Clean the drainage tube.
The following troubleshooting steps should only be done when the machine has been turned off and
disconnected from the main power supply. For all other nonspecic machine faults, disconnect the machine
from the power supply and immediately contact the authorised and qualied service technician.
Faults produced by limescale
Coffee not dispensed at right temperature: Heat-exchanger outlet pipes clogged by limescale.
Brewing groups do not dispense water: Water system is clogged by limescale.
90% of faults are due to limescaling inside the coffee machine (due to not softening the water). To avoid
these faults, maintain the water softener regularly.
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