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Technical Support
Contact Us
In the event your SSG Industrial UPS requires service or should any other technical support be
required, call or email Falcon Service.
Falcon Electric, Inc.
5116 Azusa Canyon Road
Irwindale, Ca 91706
Service: 800-842-6940
Voice: 626-962-7770
Email: service@falconups.com
www.falconups.com
Please have your UPS model, serial number and date of purchase on hand prior to your call. Serial
number information is located on the identification label on the rear section of the UPS. This information
is essential in retrieving your unit’s historical records. Should our service department determine service
is required, you will be given a Return Material Authorization number (RMA) along with return shipping
instructions.
The RMA number issued must appear on the outside of the shipping carton. The original shipping
container must be used when returning any product. Failure to use the original shipping container and
packing materials will likely result in irreparable shipping damage.
Falcon Electric will not assume any responsibility for shipping damage. In the event shipping damage is
found, you will be notified of the damage and be instructed to file a claim with the freight carrier. You
may be billed for all required repairs due to the shipping damage. You must submit a copy of our repair
invoice to the carrier for reimbursement. All units must be returned prepaid unless otherwise specified.
The address and shipping instructions will be given to you at the time the RMA is issued.
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