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CONTENTS
“dupliCATe fingeR” AppeARs
FingerTec is an intelligent terminal. It will not accept the same fingerprint twice into
its system. If you have registered a finger into a FingerTec device, the system would
prompt, “Duplicate Finger” when you try to enroll that finger for another time. Choose
a different finger to proceed.
Rfid CARd doesn’T Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before the terminal could read the infor-
mation in the card. Refer to chapter 8 User, page 29 for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card, the
FingerTec terminal wouldn’t read your card.
no sound
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to
0%. Refer to Chapter 5 System to under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode and the problem persists, proceed to test the
voice. Go to Chapter 12 Auto Test to do the test. If no voice emitted, contact your local
reseller for support.
For more troubleshooting, go to user.fingertec.com
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