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Troubleshooting
“Unable to Connect” Appears
When this message appears, it means that the settings for the terminal and the
computer are not properly done. Find out which method you are using to con-
nect. The terminal offers LAN and WiFi communication methods. Refer to Chap-
ter 4 to further understand the topic.
“Admin Arm” Appears
You are not the administrator of this terminal. Only an authorized administra-
tor of the system is allowed to access the Menu. Any attempt of normal user
to access the Menu will prompt “Admin Affirm” message on the screen. In case
the administrator or he/she has resigned from the company, kindly contact your
FingerTec authorized reseller to access the terminal.
Dicult to Read Finger
Five things could be the cause of this:
Enrolment is not properly done
Enrolment is the most important process to ensure that the terminal captures
the best quality of your fingerprints. Refer to chapter 4 for how to do a good
enrollment.
The location of the terminal is not conducive
The scanner does not work well in bright-lighted area. Cover the scanner a little
if this is the cause of the difficulty. Shift the location area for a better perform-
ance.
Finger is not properly placed
To get a good read, make sure that your finger’s center points are located at
the middle of the scanner. Adjust the position of your fingerprint as you see it
onscreen.
The scanner is not cleaned or it is scratched
Check the quality of the scanner. If the scanner is dirty, please clean it with a
microfiber cloth. If it is scratched, contact your local reseller for a replacement.
Did anything happen to your nger lately?
Make sure that the finger is not injured, cut or bruised which could cause it dif-
ficulty to read. The algorithm reads the minutiae points of your fingerprint, the
more it can read, the better the result.
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