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8.8 Noises
The introduction of ice & water into Active Smart
®
products introduced some unfamiliar noises, which are
normal. The noises are difficult to hear and may not be heard during the day, but during the night they may
sound louder.
Cracking Noise
The ice cracking is due to the ice tray being twisted to loosen the ice cubes in the ice tray.
Humming
There will be a low humming noise when the ice tray motor/gearbox rotates the tray to flip the ice cubes from
the tray.
Clunking Noise
Ice falling into the ice bin may initially make a noise that will lessen with subsequent harvests. The reason
for this is that initially there is no ice in the bin, but as the bin fills with ice the noise lessens.
Water Filling
After the ice tray empties and returns to its normal position, the water valve opens to fill the tray. The noise
will be a hissing or water running noise. How often this noise occurs will be dependent on the time the water
takes to freeze, form into ice blocks and then harvest into the ice bin.
8.9 Ice & Water Common Complaints
The following are common complaints/problems/concerns regarding ice and water, which may or may not
have occurred. Explanation for these faults is given for the serviceman to better deal with customers having
concerns.
Sublimation
When ice is not being used on a continual basis, cold dry air from the evaporator passes over the ice,
causing the ice to dehydrate (evaporate, moisture is removed) and the ice will slowly disappear.
Ice Sticking Together
If the FC door is left open for an extended period or the ice bin is removed and allowed to warm up, the
customer may find the ice cubes sticking together in the bin to form a large block.
Where a large block of ice is formed, the block will need to be removed to start the ice making process
again.
Another reason for large blocks of ice can be due to water leaking from the fill tube onto the ice tray and
overflowing the mould, check for leaking diaphragm in the water inlet valve.
Discolouration / Metallic Taste
Where the water or ice cubes are discoloured, they should not be used. If the water is a greenish-blue
colour the reason for this happening is copper oxide. This is not a common fault but may happen where the
water supply to the house is in a copper pipe but for whatever reason the pipe is not earthed. To overcome
this problem, the pipe work should be earth bonded to the earth of the house.
Bad Taste
Any fresh food, which is not sealed or wrapped when placed into the freezer, may contaminate the ice with
the taste of the unwrapped foodstuff. The ice will need to be thrown out and the ice-making process started
again. The customer must be advised to wrap all foodstuffs.
Ice Appears Cloudy
This problem occurs when air or air bubbles are in the water, which normally happens in the early stages
and will disappear with use.
Particles In Ice And / Or Water
This is normally due to a new filter where carbon dust in the new filter needs to be flushed out of the system.
The particles are harmless and safe for consumption; however, customers are advised to flush the system of
three (3) litres of water at every filter replacement (refer to Use and Care manual).
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