599735A
40
6.3 Poor Dry Performance
Poor Dry Performance
Question Yes No
1 Is the customer
complaining of plastic
items not drying?
Advise customer that due to
plastics having a low thermal
mass, these items give
inherently bad drying
performance.
Go to Question 2.
2
Is the customer using
rinse aid?
Go to Question 3, Advise customer that the use
of rinse aid will improve dry
performance.
3 Is the customer using
Fast or Eco cycles?
Advise customer that due to
lower final rinse
temperatures, dry
performance is comprised
when using Fast and Eco
cycles (there is less residual
heat for drying at the end of
cycle).
Go to Question 4.
4 Is the rinse aid setting
high enough for the water
hardness in the area?
Go to Question 5. Turn the rinse aid up to a
higher setting.
5 Using diagnostics, test
the rinse aid dispenser.
Is it dispensing the
correct amount of rinse
aid?
Replace dispenser.
6.4 Poor Wash Performance
Customers Complaint - Food particles left on dishes
Cause of problem (1).
Spray arm has stopped rotating.
How to resolve the
problem.
a) One of the dishes / cutlery / utensils has fallen through the basket
and jammed the spray arm. Remove the obstruction.
b) The filter plate, drain filter, or drain filter access panel is not
installed correctly and is causing the spray arm to jam.
Cause of problem (2).
The product is being over loaded or incorrectly loaded with dishes.
How to resolve the
problem.
Advise customer of correct loading.
Cause of problem (3).
The customer is selecting the wrong wash cycle for the soil level on
the dishes.
How to resolve the
problem.
Advise the customer about reduced water temperatures (up to 20
O
C /
70
O
F lower) and wash times when using Fast and Eco cycles.
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