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Restarting your Fitbit Charge HR
If you experience one of the following problems with your Fitbit Charge HR, it may
be fixed by restarting your tracker. Note that restarting your tracker does not delete
any data.
• It is not syncing
• It is not responding to movement
• It does not respond even when in a charger
• It has a battery charge but is not lighting up
• It isn't tracking your steps
• It is not responding to button presses
To restart your Fitbit Charge HR:
1. Plug your charging cable into your computer and attach the Fitbit Charge HR
to the cable.
2. When your tracker starts charging, press and hold the button for 10 or more
seconds until the Fitbit logo followed by a version number appears (for
example, “V88”).
3. Let go of the button.
Your Fitbit Charge HR should now work normally.
For additional troubleshooting or to contact Customer Support, see
https://help.fitbit.com.
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