10 Warranties
MAINTENANCE, NEGLECT, ABUSE, IMPROPER STOR-
AGE, FAILURE TO FOLLOW ANY PRODUCT INSTRUC-
TIONS, DAMAGE (WHETHER CAUSED BY ACCIDENT
OR OTHERWISE), OR ANY OTHER IMPROPER CARE
OR HANDING OF THE PRODUCTS CAUSED BY ANY-
ONE OTHER THAN FLIR OR FLIR’S EXPRESSLY AU-
THORIZED DESIGNEE.
THIS DOCUMENT CONTAINS THE ENTIRE WAR-
RANTY AGREEMENT BETWEEN PURCHASER AND
FLIR AND SUPERSEDES ALL PRIOR WARRANTY NE-
GOTIATIONS, AGREEMENTS, PROMISES AND
UNDERSTANDINGS BETWEEN PURCHASER AND
FLIR. THIS WARRANTY MAY NOT BE ALTERED WITH-
OUT THE EXPRESS WRITTEN CONSENT OF FLIR.
6. WARRANTY RETURN, REPAIR AND REPLACE-
MENT. To be eligible for warranty repair or replacement,
Purchaser must notify FLIR within thirty (30) days of dis-
covering of any apparent defect in materials or workman-
ship. Before Purchaser may return a Product for warranty
service or repair, Purchaser must first obtain a returned
material authorization (RMA) number from FLIR. To obtain
the RMA number Owner must provide an original proof of
purchase. For additional information, to notify FLIR of an
apparent defect in materials or workmanship, or to request
an RMA number. Purchaser is solely responsible for
complying with all RMA instructions provided by FLIR
including but not limited to adequately packaging the
Product for shipment to FLIR and for all packaging and
shipping costs. FLIR will pay for returning to Purchaser any
Product that FLIR repairs or replaces under warranty.
FLIR reserves the right to determine, in its sole discretion,
whether a returned Product is covered under Warranty. If
FLIR determines that any returned Product is not covered
under Warranty or is otherwise excluded from Warranty
coverage, FLIR may charge Purchaser a reasonable han-
dling fee and return the Product to Purchaser, at Purchas-
er’s expense, or offer Purchaser the option of handling the
Product as a non-warranty return.
7. NON-WARRANTY RETURN. Purchaser may request
that FLIR evaluate and service or repair a Product not cov-
ered under warranty, which FLIR may agree to do in its
sole discretion. Before Purchaser returns a Product for
non-warranty evaluation and repair, Purchaser must con-
tact FLIR to request an eval-uation and obtain an RMA.
Purchaser is solely responsible for complying with all
RMA instructions pro-vided by FLIR including but not
limited to adequately packaging the Product for shipment
to FLIR and for all packaging and shipping costs. Upon
receipt of an author-ized non-warranty return, FLIR will
evaluate the Product and contact Purchaser regarding the
feasibility of and the costs and fees associated with
Purchaser’s request. Pur-chaser shall be responsible for
the reasonable cost of FLIR’s evaluation, for the cost of
any repairs or services authorized by Purchaser, and for
the cost of repackaging and returning the Product to
Purchaser.
Any non-warranty repair of a Product is warranted for one
hundred eighty days (180) days from the date of return
shipment by FLIR to be free from defects in materials and
workmanship only, subject to all of the limitations, exclu-
sions and disclaimers in this document.
#T559822; r. AE/ 10036/10036; en-US 47
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