Chapter 8: Technical support
Technicalsupport
8.1Raymarineproductsupport
andservicing
Raymarineprovidesacomprehensiveproduct
supportservice,aswellaswarranty,service,and
repairs.Youcanaccesstheseservicesthroughthe
Raymarinewebsite,telephone,ande-mail.
Productinformation
Ifyouneedtorequestserviceorsupport,please
havethefollowinginformationtohand:
•Productname.
•Productidentity.
•Serialnumber.
•Softwareapplicationversion.
•Systemdiagrams.
You can obtain this product information using the
menus within your product.
Servicing and warranty
Raymarine offers dedicated service departments for
warranty, service, and repairs.
Viewingproductinformation
WithyourMFDHomescreendisplayed:
1.SelectSet-up.
2.SelectMaintenance.
3.SelectDiagnostics.
4.SelectSelectDevice.
5.Selecttherelevantproductfromthelist.
TheDiagnosticspageisdisplayed.
8.2 Learning resources
Raymarine has produced a range of learning
resources to help you get the most out of your
products.
Note:
•Viewingthevideosrequiresadevicewithan
Internetconnection.
•SomevideosareonlyavailableinEnglish.
Training courses
Raymarine regularly runs a range of in-depth training
courses to help you make the most of your products.
FAQsandKnowledgeBase
RaymarinehasproducedanextensivesetofFAQs
andaKnowledgeBasetohelpyoundmore
informationandtroubleshootanyissues.
Technicalsupportforum
YoucanusetheT echnicalsupportforumtoask
atechnicalquestionaboutaRaymarineproduct
ortondouthowothercustomersareusing
theirRaymarineequipment.Theresourceis
regularlyupdatedwithcontributionsfromRaymarine
customersandstaff:
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