• Check the microfilter for obstructions and make sure it is not too dirty (do you
need to wash it or replace it?) , and make sure it can never float up.(
•
Check for large amounts of visible air in the hoses from pumps A and C. A small
amount of air is normal and will not influence the results. If there are a lot (
of air bubbles in the reagent canister, use your fingertip or something similar to
tap the outside of the container in order to let any air bubbles dissipate and
escape from the reagent vial wall. Also make sure the reagent vessel is not
lower than 20 cm below the machine. Check so all luer-connections and
hoses are tight.(
• Check the magnetic stirrer, ensure the magnetic rod is in place, and not loosing
its orbit within a measurement cycle. If it does, make sure that the test vial is
placed tightly and correctly in the test vial holder. (
• Check that the pipe in the reagent bottle is below the surface."
• Check that the placement of the machine and reagent bottle is according to our
guidelines. (
• Make sure that the pipes are in correct positions! The pipe from pump B must
be in contact with the bottom and the pipe from pump A must be around 2
mm above the bottom, and the pipe from pump C should be around 20 mm
above surface level when the measurement vial is in standby mode (containing
50.0 ml). "
• Brand new hoses in the pumps, could need some run in time, so after installing
new hoses in pump, the first 1-2 days could be with slight lower precision (but
probably not). That will very fast disappear, and need no actions. (
No connection between app and machine
First of all: The connection between Alkatronic and App concerning the most
crucial functions, is based on BT-connection, as that is the most safe and
stable connection. But it could take sometimes 5-10 seconds for the app to
connect when opening the app from a sleeping mode. That is normal!. Just
wait, and within 10 seconds the app will connect and you will see a green dot
in the app window.
All computers could as a very seldom occasion be locked in due to digital
corruption. If this occurs, thus no response from Alkatronic despite several try to
connect with the app, check these:"
• Make sure there is no message on LCD like ”Measure postponed to XX:00”. In
that case the machine deliberately takes no commands from 30 minutes until
next scheduled measurement starts (read more at page 19). "
• Have you BT connection enabled at phone/tablet?"
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