The trouble shooting table is a summary of the most common issues encountered.
DISPLAY CODES
L Limit reached (this is normal)
F force map has been exceeded
H is an encoder reading failure
A indicates the photo beam is blocked
ON POWER UP check that
The courtesy light comes on
The motor beeps once
Display shows the circular pattern
If any of these fail, check all the fuses.
FIRST CHECK
Check the power is on and the disconnect
is engaged. Try another remote. Check the
rail is correctly tensioned and that the door
is properly balanced and free running.
Remote will not programme in.
Is remote LED on? Is it the right remote type? Is
the memory full? Is the program light on?
The remote might be faulty. Opener problem likely.
Did you complete the “finalise programming” step?
Scraping noise from the rail.
Chain or belt is rubbing or jamming.
The motor can be heard straining.
Rail not flat along its length, or chain too slack. Is
the chain worn or broken? Check the chain is
wrapped around the middle of the end cog wheel.
Adjust rail centre support. Re-tension chain or belt.
Remove the motor head. Re-seat the chain on its
pulley. Check the offset ring is fitted properly.
Courtesy light comes on but door doesn’t
move.
If you can hear the motor running, perhaps the
release cord has been pulled. Is the chain in the
middle of the cog at the motor end.
You may be pressing the wrong button.
The disconnect is not engaged.
The chain is broken.
The door opens as soon as the power is
turned on.
Has the client lost a remote? Could it be under a
book or object resting on the button?
If there is a an exit button, disconnect it. Is the
FR11’s LED on all the time?
The door does not open after any command
Check power to opener. Door bolts not released?
Door is blocked from outside? Check the remote.
Check the supply socket with a lamp or power tool.
Clear any obstructions. Use another remote. Motor
should beep each time it gets a remote command.
The door almost fully closes, then
immediately opens again
Check the floor beneath the door is clear. Try
helping the door down from inside the garage.
Opener interprets the door frame as an obstacle.
Run through the close limit programming again.
The door gets half way down, then stops
and re-opens.
Pull the release cord. Run the door manually. Is it
well balanced? Check the door springs & cables.
Inspect the door rollers. They must not be loose.
Balance the door properly, then run through the
programming limits and force mapping. Doors will
skew if the springs are uneven or rollers are loose.
An ‘L’ appears on the display
This is normal. The door has reached its limit.
The motor runs and the chain or belt moves,
but the door doesn’t move.
Try moving the door manually. If it is jammed, then
clear the jam first. See fault reference 7.
If the door moves, the release has not re-engaged.
The door running gear may need a good servicing.
The door does not stop where it is set.
Re-do limit programming. Make sure you follow
‘finalise programming’ or settings won’t be saved.
Check remote batteries. Try remote. Check the
antenna cable end is not touching metal
Metal doors and foil backed plasterboard reduce
range. You may need to extend the antenna.
Symptom Points to check Remedies to try
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