Troubleshooting and tips
Error m essage/cause Resolution
CMOS battery bad
If the error message occurs repeatedly, the
buffer battery in the notebook is flat.
► Contact your sales outlet or our c
ustomer
service centre.
System CMOS checksum bad - default configuration
used
The system configuration information is
incorrect.
► Switch the notebo ok off.
► Switch the notebo ok on.
► Pre ss the function key
F2
to access t
he
BIOS Setup.
► In the BIO Setup, select the Exit menu.
► Select the entry Lo ad Setup Defau
lts.
► Select OK and press the Enter key.
Extended memory failed at offset: xxxx Failing B its:
zzzz zzzz
When testing th e extended mem ory an error has
resulted at the address xxxx.
► Check whether the additional memory
module has been inserted correctly.
Failure Fixed Disk n
The settings of the hard disk drive are incorre ct.
► Start the BIOS Setup (Primary Master
submenu) and select the correct settings.
Keyboard controller error
► Switch the notebook off with the ON/OFF
switch.
► Wait 3 - 5 seconds and switch on the
notebook again.
Keyboard error
If you are using an external keyboard:
► Ch eck the connection and reboot the
notebook.
nn Stuck key
► Make sure that no key is pressed.
Operating system not found
► Check in the BIOS Setup whether
your hard
disk has been set correctly.
► Make sure that the operating system is
installed on the corresponding drive.
Press <F 1> to resume, <F2> to SETUP
This error message appears if an error occurs
during the se lf-test before starting the operating
system.
► Press the
F1
function key to s tart the
operating system.
► Pre ss the function key
F2
to access the
BIOS Setup.
Previous boot incomplete - Default configuration
used Due to an error during the previous system
boot, default values were used for certain
settings. Check the settings in the BIOS Setup.
► Press the
F1
function key when prompted
to do so.
Real time clock error
► Contact your sales outlet or our customer
service centre.
nnnnK S h ad o w RAM failed a t offset: xxxx Failing
Bits: zzzz
► Contact your sales outlet or our customer
service centre.
System battery is dead - Replace and run SETUP
► Contact your sales outlet or our customer
service centre.
74 Fujitsu Technology Solutions
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