Troubleshooting
Troubleshooting
Should an error occur, first check the following points. If the distortion is still not eliminated,
the monitor should, if possible, be checked on another computer.
If you cannot solve the problem, please contact our Service Desk.
Having this problem? Check the following points:
No screen display
Powerindicatorislit
► C heck whether the computer is s witched on.
► Check whether the data ca
ble for the
monitor is correctly att
ached to the m onitor
port on the computer.
► Press any key on the computer keyboard.
The computer may be in power saving
mode.
► Alter the brightnes
s and/ or contrast until you
get a picture.
Message: No Signal
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► C heck whether the computer is s witched on.
Message: Frequency out of range:
##kHz/##Hz
Please change the display mode
to 1920 x 1080 with 60 Hz
The input signal (horizontal freq uency and
refresh rate) at the displayed input does not
correspond to the technical data for t he monitor.
► Ad just the video frequency range using the
computer software (see documentation for
the computer o r display adapter).
► Se t a different screen resolution using the
computer software (see documentation for
the computer o r display adapter).
Picture position not correct
The monito
r recognises an undefined mode (see
chapter "
T
echnical specific ation", Page 41).
► Run the fu
nction Auto adjust (see Chapter
"
Setting
screen display", Page 21).
Picture
is shaking
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► R un the function Auto adjust (see Chapter
"
Setting screen display", Page 21).
Picture is wrongly adjusted
► Run the function Factory Recall (see Chapter
"
Advanced setting functions", Page 25).
The Au to Processing message appears.
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