Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTip sFaultTroubleshooting
Follow the safety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. I f you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebo ok off.
► Please contact the Hotline/Se rvice Desk.
The telephone numbers can be found at: "ht tp://supp ort.ts.fujitsu.co m/conta ct/servicedesk".
Have the following information ready whe n you call:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Any changes you have m ade to the hardware or software since
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your s ales contract.
Our notebooks
have been designed primarily with mobile applications in mind. This
means that con
siderable effort has been made to op timise component s and equipment
in terms of we
ight, space and ene rgy requirements. Depending on the particular
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment. A list of approved drivers and current BIOS
versions c
an be downloaded from: "
http://support.ts.fujits u.com/D ownload/Index.asp"
Help if pr
oblems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► Contact the Service Desk responsible for your country for clarification of the prob lem:
"
http://support.ts.fujitsu.com/co ntact/servicedesk". When you do this, please have
ready the ID number and serial number of your system.
68 Fujitsu
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