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English
Troubleshooting
This chapter outlines the most common problems you may encounter while using
the machine. If you are unable to solve the problem using the information provided
below, visit the FAQ sections on www.gaggia.com or www.gaggia.it or contact
either the Customer Service Centre or the local distributors in your country.
Problem Cause Solution
The machine does not
turn on.
The machine is not connected to
the electric network.
Connect the machine to the electric network.
The pump is very noisy. There is no water in the water tank. Fill the water tank and prime the circuit as
described in the relevant chapter.
The milk does not froth. The type of milk used is not
suitable for foaming.
The amount and the quality of froth vary
depending on the type of milk (
Chapter
"Frothing milk to prepare a cappuccino"
).
The Pannarello is dirty. Clean Pannarello (
Chapter "Cleaning the
Pannarello"
).
There is no water in the water tank. Fill the water tank and prime the circuit as
described in the relevant chapter.
No coffee is brewed
after pressing the coffee
button.
The lter holder is clogged. Press the coffee button again.
Turn the machine off and let it cool down
(
approx. 1 hour
). Then remove and wash the
lter holder thoroughly. If the problem persists,
contact the service centre.
Coffee is too cold. The lter holder is not inserted for
preheating.
Preheat the lter holder (
Chapter "Preparing a
coffee"
).
The cups are cold. Preheat the cups with hot water.
The coffee is brewed
too fast, crema does
not form.
There is too little coffee in the lter
holder.
Add coffee.
The grind is too coarse. Use a different blend.
Coffee has not been tamped or
tamped too lightly.
Tamp a bit harder with the supplied tamper
paying attention to avoid possible gaps.
The coffee or the coffee pod is not
fresh.
Use a different blend or coffee pod.
Coffee does not come
out or drips only.
There is no water in the water tank. Fill the water tank and prime the circuit as
described in the relevant chapter.
The grind is too ne. Use a different blend.
Coffee has been tamped too hard
in the lter holder.
Tamp the coffee more lightly.
There is too much coffee in the
lter holder.
Reduce the quantity of coffee in the lter
holder.
The machine has limescale build-
up.
Descale the machine as described in the
relevant Chapter.
The lter in the lter holder is
clogged.
Clean the lter (
Chapter "Cleaning the lter
holder, lters and the "Pod System""
).
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