Garland MWE-9801 - User Manual

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MODEL NUMBERS

MWE-9501

MWE-9801

MWEH-9501

MWEH-9801

MWEF-9501

MWEL-9501

MWER-9501

MWEFH-9501

OPERATIONS MANUAL

INTERNATIONAL

NOTE: This manual pertains to all grill models listed above. The reader/operator must interpret its

contents to applicable needs. However, if there is any question of interpretation of any literature

pertaining to Garland grills, please contact our Customer Service Department at one of the phone

numbers listed above.

WARNING:

IMPROPER INSTALLATION, ADJUSTMENT, ALTERATION, SERVICE OR MAINTENANCE CAN CAUSE PROPERTY

DAMAGE, INJURY OR DEATH. READ THE INSTALLATION, OPERATING AND MAINTENANCE INSTRUCTIONS

THOROUGHLY BEFORE INSTALLING OR SERVICING THIS EQUIPMENT.

PLEASE READ ALL SECTIONS OF THIS MANUAL AND RETAIN FOR FUTURE REFERENCE.

CAUTION: THIS EQUIPMENT MUST ONLY BE OPERATED UNDER AN APPROVED HOOD

SYSTEM

THIS EQUIPMENT “MUST” BE INSTALLED AND COMMISSIONED BY A PROFESSIONAL

FACTORY TRAINED TECHNICIAN

®

Rev 5 P/N 1881001 IN(060104)

MANUFACTURED EXCLUSIVELY FOR

McDonald's

BY

GARLAND COMMERCIAL INDUSTRIES, INC.

185 EAST SOUTH STREET

FREELAND, PENNSYLVANIA 18224

TOLL FREE: (800) 446-8367

PHONE: (570) 636-1000

FAX: (570) 636-9874

Come visit us on the web at

www.garland-group.com

E-mail: clamshell@garland-group.com

Table of Contents

Questions and Answers

C
Christopher PhamAug 4, 2025
What to do if my Garland MWE-9801 Grill controller displays 'TOO HOT'?
- B
  bradley55Aug 4, 2025
  The 'TOO HOT' message on your Garland Grill controller can appear for several reasons. First, the current selected menu item might require a lower set point temperature than the one previously selected. Second, one or more heat zones may have exceeded the set point temperatures by 79°F (27°C). Finally, the temperature may be continuing to rise. To resolve this, allow the grill to cool down to the current menu item's set point temperature.
N
Nicholas GutierrezAug 9, 2025
What should I do if my Garland Grill platen will not come down?
- J
  Judy JonesAug 9, 2025
  If the platen on your Garland Grill will not come down, first ensure that the grill has reached the set temperature. If it has, check if the upper platen locking pin is engaged and pull it out.
C
cody84Aug 13, 2025
What to do if my Garland MWE-9801 controller displays “MOTOR OVERCURRENT”?
- S
  sabrinahooverAug 13, 2025
  If your Garland Grill controller displays 'MOTOR OVERCURRENT', turn the main power switch off, wait 5 seconds, and turn it back on to reinitialize the controllers. Then, monitor for repetitive errors, as a possible frequency interruption may be the cause.
Q
qrobinsonAug 17, 2025
What does it mean when my Garland MWE-9801 Grill displays EEPROM CORRUPT?
- L
  Lori FoxAug 17, 2025
  The message 'EEPROM CORRUPT' on your Garland Grill indicates either a new version EPROM chip or a faulty EPROM chip or controller. To address this, re-initialize the unit or call for service.
J
Jeremiah GomezAug 21, 2025
What should I do if my Garland MWE-9801 Grill controller displays 'Eprom Corrupt'?
- F
  frank90Aug 21, 2025
  If your Garland Grill controller displays 'Eprom Corrupt' at startup, it means the controller has detected a corrupt menu item or a new software version has been loaded. To cancel this message, switch the grill off and on again at the main power switch.
B
billy49Aug 26, 2025
What should I do if the upper platen is stuck on my Garland MWE-9801 Grill?
- B
  brittany22Aug 27, 2025
  If the upper platen of your Garland Grill is stuck, it could be due to several reasons. First, the controller might not be getting an upper platen setting signal 15 seconds after raising the platen. You can cancel the message by pressing the 'TEMP' button followed by the GREEN ('RAISE') button to retry raising the platen. Second, the upper platen might be mechanically resisted, causing it to stop. Third, the platen control motor might be inoperative. In this case, turn the 'MASTER POWER' switch OFF, then ON again.
A
amy20Aug 30, 2025
What to do if my Garland Grill displays 'Clam did not go down'?
- R
  Robert PowersAug 30, 2025
  The 'Clam did not go down' message on your Garland Grill appears when the controller senses a zone at 465°F (241°C). You can cancel the message by pressing the 'TEMP' button.

Summary

Safety Precautions

General Safety Guidelines

Covers essential safety measures for operating the clamshell grill.

Startup and Security Warnings

Critical warnings about initial operation, grounding, and panel security.

Cleaning and Maintenance

Tools and Supplies for Cleaning

Lists necessary tools and cleaning agents for grill maintenance.

General Cleaning Steps

Detailed instructions for cleaning the grill surfaces and components.

Post-Cleaning and Daily Cleaning Procedures

Procedures for cleaning after use and daily maintenance tasks.

Specifications: Full Size Electric Grill MWE-9501

Specifications: Half Size Electric Grill MWEH-9501

Specifications: 2;3 Slim Grill MWE-9801

Specifications: 2;3 Slim Grill Half Size MWEH-9801

Specifications: Full Size Flat Grill MWEF-9501

Release Material Installation

Standard Release Material Installation

Release Material Installation (Optional)

Optional Release Material Installation - Part 1

Optional Release Material Installation - Part 2

Fan Interface and Unit Installation

Unit Installation Requirements

Essential requirements for installing the grill unit.

Unit Installation

Wiring Diagrams and Sockets

Clamshell Grill Controls

Control Panel Overview Diagram

Visual representation of the clamshell grill's control panel layout.

Description of Grill Controls

General Overview and Master Power

Indicator Lights and Display

Button Functions

Descriptions for Up, Right, Program, Menu, and Temp/Function buttons.

Normal Operating Modes

Standby and Cancel;Raise Buttons

Standby Mode and Alarm

Grill Cleaning Procedure

Detailed steps for cleaning the grill.

Preheat Mode Operation

Temperature and Settings Display

Transition and Multi-Stage Cooking

Clam Grill Cooking

Instructions for cooking in clam grill mode.

Resetting Factory Defaults

Flat Grill Cooking

Instructions for cooking in flat grill mode.

Programming - System Setup

Display Temperatures and Speaker Volume

Gap Calibration and Start Delay

Multi-Stage Cooking Enable;Disable

Programming - Menu Items

Add;Delete and Remove Time Settings

Sear Time and Alarm Settings

Turn Time and Alarm Settings

Upper Platen Temperature and High Limit Tests

Add;Program Clam Option Menu

Add;Program Flat Option Menu

Remove Time Alarm Settings

Toast Buns Time and Alarm Settings

Grill Surface Temperature Settings

Probe Calibration

Calibration for MWE-9501;MWEH-9501

Procedure for calibrating temperature zones on specific models.

Calibration for MWEF-9501;MWEFH-9501

Procedure for calibrating temperature zones on flat grill models.

Troubleshooting

Possible Error Messages

Identifies common error messages and their initial causes.

In-Store Troubleshooting Guide

Guide for diagnosing and resolving common operational issues.

Controller Menu Items (EPROM Versions Up to 6.20)

Menu Item Details

Menu Item Details Continued

Controller Menu Items (EPROM Chip Ver. 7.XX)

Menu Items for EPROM Version 7.XX - Part 1

Menu Items for EPROM Version 7.XX - Part 2

Summary

Safety Precautions

General Safety Guidelines

Covers essential safety measures for operating the clamshell grill.

Startup and Security Warnings

Critical warnings about initial operation, grounding, and panel security.

Cleaning and Maintenance

Tools and Supplies for Cleaning

Lists necessary tools and cleaning agents for grill maintenance.

General Cleaning Steps

Detailed instructions for cleaning the grill surfaces and components.

Post-Cleaning and Daily Cleaning Procedures

Procedures for cleaning after use and daily maintenance tasks.

Specifications: Full Size Electric Grill MWE-9501

Specifications: Half Size Electric Grill MWEH-9501

Specifications: 2;3 Slim Grill MWE-9801

Specifications: 2;3 Slim Grill Half Size MWEH-9801

Specifications: Full Size Flat Grill MWEF-9501

Release Material Installation

Standard Release Material Installation

Release Material Installation (Optional)

Optional Release Material Installation - Part 1

Optional Release Material Installation - Part 2

Fan Interface and Unit Installation

Unit Installation Requirements

Essential requirements for installing the grill unit.

Unit Installation

Wiring Diagrams and Sockets

Clamshell Grill Controls

Control Panel Overview Diagram

Visual representation of the clamshell grill's control panel layout.

Description of Grill Controls

General Overview and Master Power

Indicator Lights and Display

Button Functions

Descriptions for Up, Right, Program, Menu, and Temp/Function buttons.

Normal Operating Modes

Standby and Cancel;Raise Buttons

Standby Mode and Alarm

Grill Cleaning Procedure

Detailed steps for cleaning the grill.

Preheat Mode Operation

Temperature and Settings Display

Transition and Multi-Stage Cooking

Clam Grill Cooking

Instructions for cooking in clam grill mode.

Resetting Factory Defaults

Flat Grill Cooking

Instructions for cooking in flat grill mode.

Programming - System Setup

Display Temperatures and Speaker Volume

Gap Calibration and Start Delay

Multi-Stage Cooking Enable;Disable

Programming - Menu Items

Add;Delete and Remove Time Settings

Sear Time and Alarm Settings

Turn Time and Alarm Settings

Upper Platen Temperature and High Limit Tests

Add;Program Clam Option Menu

Add;Program Flat Option Menu

Remove Time Alarm Settings

Toast Buns Time and Alarm Settings

Grill Surface Temperature Settings

Probe Calibration

Calibration for MWE-9501;MWEH-9501

Procedure for calibrating temperature zones on specific models.

Calibration for MWEF-9501;MWEFH-9501

Procedure for calibrating temperature zones on flat grill models.

Troubleshooting

Possible Error Messages

Identifies common error messages and their initial causes.

In-Store Troubleshooting Guide

Guide for diagnosing and resolving common operational issues.

Controller Menu Items (EPROM Versions Up to 6.20)

Menu Item Details

Menu Item Details Continued

Controller Menu Items (EPROM Chip Ver. 7.XX)

Menu Items for EPROM Version 7.XX - Part 1

Menu Items for EPROM Version 7.XX - Part 2

Garland MWE-9801 Specifications

General

Brand	Garland
Model	MWE-9801
Category	Grill
Language	English

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