Gateway Solo 5300 - Software Support Tools

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244

Chapter 17: Troubleshooting

www.gateway.com

Software support tools

Your system may include the following support tool to help you diagnose and

fix problems:

■ PC Doctor is a comprehensive hardware diagnostic and system

information tool that can test your computer and determine its

configuration. PC Doctor provides 85 professional diagnostic tests

directly from your computer.

This support tool is available from HelpSpot or by clicking

Start, then selecting

All Programs, then Gateway Utilities.

Help and

Support

For more information on PC Doctor, click Start, then select

Help and Support or Help.

Main Page

Default Chapter1
- Table of Contents1
1 Checking out Your Gateway solo 53007
- Front8
- Left Side9
- Right Side11
- Back12
- Bottom14
- Keyboard Area16
- Identifying Your Model17
- Accessories18
2 Getting Started21
- Connecting the AC Adapter22
  - Protecting from Power Source Problems24
- Starting Your Notebook25
  - Waking up Your Notebook25
  - Turning off Your Notebook26
- Switching User Accounts in Windows XP27
- Status Indicators29
- Using the Keyboard30
  - Keys31
  - System Key Combinations32
- Using the EZ Pad Touchpad34
  - Using the Touchpad35
- Connecting the Modem36
- Connecting to an Ethernet Network37
  - Broadband Internet Connections37
- Installing a Printer, Scanner, or Other Peripheral Device38
3 Getting Help39
- Helpspot40
  - Helpspot Videos42
- Online Help43
- Gateway Web Site44
4 Windows Basics45
- About the Windows Environment46
- Using the Desktop47
  - Using the Start Menu48
- Identifying Window Items49
- Working with Files and Folders51
- Searching for Files58
  - Using the Windows XP, Windows Me, or Windows 2000 Search Utility59
  - Using the Windows 98 Find Utility61
- Working with Documents63
- Shortcuts67
5 Using the Internet69
- Learning about the Internet70
- Setting up an Internet Account71
  - Accessing Your Internet Account72
- Using the World Wide Web73
  - Connecting to a Web Site74
  - Downloading Files75
- Using E-Mail76
  - Sending E-Mail76
  - Checking Your E-Mail77
6 Using Multimedia79
- Using Diskettes80
- Using the CD/DVD Drive81
  - Inserting a CD or DVD81
- Adjusting the Volume in Windows XP82
- Adjusting the Volume in Windows Me, Windows 2000, and Windows 9886
- Listening to Cds in Windows XP, Windows Me, and Windows 200088
- Listening to Cds in Windows 9889
- Recording and Playing Audio90
  - Playing Audio and Video Files with the Windows Media Player92
  - Playing a DVD93
- Using Musicmatch94
- Viewing the Display on a Television102
7 Sending and Receiving Faxes105
- Setting up Your Cover Page106
8 Managing Power111
- Monitoring the Battery Charge112
- Recharging the Battery113
- Recalibrating the Battery114
- Changing Batteries115
  - Installing a Second Battery116
- Extending Battery Life118
- Changing Power Settings120
  - Changing Speedstep Settings125
  - Changing Power Settings in Windows NT127
9 Travel Tips129
- Modem129
- Files130
- Security130
- Power131
10 Customizing Your Notebook133
- Adjusting the Screen and Desktop Settings134
- Changing the Touchpad Settings145
11 Upgrading Your Notebook147
- Adding PC Cards148
- Changing Bay Modules150
- Preventing Static Electricity Discharge153
- Installing Memory154
- Replacing the Main Hard Drive158
- Replacing the Mini PCI Card159
12 Using the Port Replicator and Docking Station163
- Checking out the Port Replicator163
- Connecting to the Port Replicator169
- Checking out the Docking Station171
- Connecting to the Docking Station177
  - Adjusting Audio Settings179
- Installing a PCI Card in the Docking Station180
13 Networking Your Notebook185
- Using a Network186
- Introducing the Gateway Connected Home188
  - Components of a Gateway Connected Home189
- Selecting a Network Connection190
- Network Shopping List196
- For more Information199
14 Moving from Your Old Computer201
- Transferring Software and Hardware from Your Old Computer201
15 Maintaining Your Notebook207
- Caring for Your Computer207
- Creating an Emergency Startup Diskette209
- Protecting Your Computer from Viruses213
- Managing Hard Drive Space215
- Cleaning Your Computer223
16 Restoring Software227
- Reinstalling Device Drivers227
- Windows XP241
- Reinstalling Windows242
  - Reinstalling Windows 98, Windows Me, Windows 2000, or Windows XP242
  - Reinstalling Windows NT 4.0243
- Reinstalling Programs244
17 Troubleshooting247
- Safety Guidelines248
- Troubleshooting249
  - First Steps249
- Software Support Tools250
- Telephone Support270
  - Before Calling Gateway Technical Support270
  - Telephone Numbers271
- Tutoring and Training272
A Safety, Regulatory, and Legal Information275
- Important Safety Information275
- Regulatory Compliance Statements277
- Wireless Guidance277
- United States of America279
- European Union284
- Laser Safety Statement290
Index293

Gateway Solo 5300 - Software Support Tools

Table of Contents

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