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Software support tools
www.gateway.com
You receive a “Access Denied” or “Write protect” error message
■ Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■ The diskette may be full. Delete unnecessary files on the diskette and try
again.
■ Not all diskettes are IBM-compatible. Make sure the diskette you are using
is IBM-compatible.
■ Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
You receive a “Disk is full” error message
■ Delete unnecessary files on the diskette.
■ Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■ Run Error-checking or ScanDisk on the diskette. For more information,
see “Checking the hard drive for errors” on page 211. If errors are detected
and corrected, try using the diskette again.
You receive a “Non-system disk” or “Disk error” error message
■ Eject the diskette from the diskette drive, then press ENTER.
■ Make sure the diskette you are using is IBM-compatible.
The indicator on the diskette drive is lit continuously
■ Remove the diskette from the drive. If the indicator stays on, try restarting
your computer.
Error-checking
When you started your computer, it ran Error-checking
The computer probably had its power interrupted or was incorrectly shut
down. Windows XP and Windows 2000 automatically run Error-checking at
startup when the computer was incorrectly shut down.
Error-checking fixes errors on the hard drive to minimize data loss. To prevent
Error-checking from running when you start your computer, make sure you
always shut down by selecting
Turn Off Computer or Shut Down from the Start
menu.
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