Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units will not Improper cookware • Use pans which are flat and match the diameter of
maintain a rolling boil being used. the surface unit selected.
or cooking is not
fast enough
Surface units do not The self-clean cycle has • During a self-clean cycle, the surface units will not
work or they do not been set. work. Press the OFF pad to stop the self-clean cycle
work properly or wait until the self-clean cycle is finished to set
and use the surface units. See the About the radiant
surface units section.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will
as cracks) on cooktop methods being used. become less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface – potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Oven light does Light bulb is loose or defective. • Tighten or replace the bulb.
not work
Switch operating • Call for service.
light is broken.
Oven will not work Plug on range is not completely • Make sure electrical plug is plugged into a live,
inserted in the electrical outlet. properly grounded outlet.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the oven section.
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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
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