Connectivity troubleshooting
Vscan Air – User Manual 6-29
Direction GP092020-1EN Rev 18
7. The app on my mobile
devices is in the background
or closed, but my probe has
not shut off after 5 minutes
of inactivity.
The network established
between the probe and app
mobile device is still active.
With an iOS device, open
Settings, select Wi-Fi, and if the
selected network is the SSID of
the probe (VAXXXXXXXX),
either select it to see its details
and choose Forget This
Network or just choose the SSID
for a different network.
With an Android device, open
Settings and navigate to the
Wi-Fi Direct panel. Depending
on the manufacturer of the
Android device the Wi-Fi direct
panel is found in different places
in settings. You can use the
search capability to find it if it is
not obvious. When you are on
the Wi-Fi direct panel, you
should see a list of Peer
Devices or Available devices or
something similar. Select the
device that matches your probe
(VAXXXXXXXXX) to disconnect.
8. When attempting to connect
to an Android device, the
connection fails repeatedly.
There is a pending software
upgrade to the Android device.
Close the app, open Settings
and navigate to the System
update panel. Depending on the
manufacturer of the Android
device the System update panel
is found in different places in
Settings. If an update is
available, follow the steps to
download and install the update.
After the upgrade finishes, you
will likely be instructed to restart
the device. After the device
restarts and you are able to
open the Vscan Air app, attempt
to pair again.
* The need to reboot the device to solve this issue is rare.
†This currently does not behave as expected and will be improved.
Table 6-6: Troubleshooting in pairing
Issue/Symptom Potential Causes Recommended Actions
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