Vscan Air Maintenance
6-30 Vscan Air – User Manual
Direction GP092020-1EN
Rev 18
Troubleshooting – Network Bandwidth
Issue/Symptom Potential Causes Recommended Actions
The Wi-Fi Quality indicator
indicates insufficient network
bandwidth. It is likely the update
of the image display will appear
to stutter (pausing and resuming
repeatedly).
The primary channel that was
chosen by the probe to establish
the network is the same as that
of one or more networks in the
area, and the existing network
congestion is limiting the
throughput of the Vscan Air
network.
On an iOS device, disconnect
from the probe by closing the
Vscan Air app. When the probe
returns to searching (waiting to
pair), launch the app again. The
probe randomly selects a
primary channel for iOS
devices, and choosing a
different one may solve the
throughput issue.
An Android device connected to
an existing network prior to
pairing with the probe might
negotiate with the probe to form
the results in a situation where
the Wi-Fi module on the Android
device becomes inefficient at
managing the throughput of
both networks.
On the Android device,
disconnect from the probe by
closing the Vscan Air app.
Navigate to the Wi-Fi section of
Settings and either “Forget” the
network the device was
connected to prior topairing or
turn off “Auto-connect” (may
also be called “Auto reconnect”)
and disconnect from the
network. Launch the app again.
The new network will be formed
on a random selection of the
supported channels the probe
and Android device have in
common. In the event there is
still an indication of insufficient
network bandwidth, close the
app and launch again (a
strategy like the one for iOS
above).
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