5
Troubleshooting
Case Designation Description Details Action
9 FLO Flow detection status Should be ON when flow is
detected and OFF otherwise�
If not, possible causes:
If a FLO error message,
go to FLO section
Pump 1 low isn’t running Go to case #5
The system is running a flow
checking sequence
Wait around 2 min
The flow rate is too low Make sure the installation respects
the flow rate requirements
Issue on remote heater Change remote heater
10 KIN KINETIC protection
status
Should be OFF on normal
situation�
If ON, possible causes:
If a FLO error message,
go to FLO section
KINETIC state: No flow detected
for more than 2 hours
Wait 2 hours and validate the status of
the LED KIN another time to confirm
that KINETIC error is permanent
All outputs including heater are
deactivated until the next flow
check 2 hours later�
Then if the controller succeeds in
flow checking, the Kinetic error will
disappear�
Reboot the controller and wait the FLO
status update�
If the FLO LED is OFF, go to case #10�
If the FLO LED is ON, proceed to the
normal maintenance, filters cleaning���
Keep in mind that the Kinetic error
could happen again, it is really rare to
get an intermittent Kinetic error�
Flashing: internal communication
between the remote heater and
the pack
n/a
Issue on remote heater Change the remote heater
11 D3 Light & RGB cmd status Is ON only when the Light is
turned ON by the user, and OFF
otherwise�
If not, possible causes:
No POWER Go to case #1
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