Troubleshooting
Installation and User’s Manual for Wi-Fi Module 19
Section 4: Troubleshooting
General Troubleshooting
IASD Troubleshooting
The Wi-Fi module is equipped with an internal
(green) LED accessible only by an
Independent Authorized Service Dealer
(IASD). The LED is located inside the
customer connection panel and provides a
visual indicator of Wi-Fi operating status and
network trouble.
I
MPORTANT NOTE:
The LED is not visible
outside the generator enclosure. The side panel
and customer connection panel must be removed
to view the LED. Only an IASD is permitted
access to the customer connection area.
Problem Cause Correction
Wi-Fi module not
connecting to
home network
ISP has changed Follow reconnection process.
Power outage has
occurred
Wait for utility or backup power source to return.
Network router has been
replaced
Follow reconnection process.
Server Status Messages—see Wi-Fi Menu
Server Status OK Connection established
Time Server Denied Connection to router established, but cannot detect server
Router Timeout Not connected to router
Wi-Fi Module Missing/Disconnected Wi-Fi module missing or disconnected
Checking Internet Checking status of Internet connection
(000369)
DANGER
Electrocution. Only an authorized electrician or
IASD is permitted to access customer connection
area. Contact with live wires or terminals will
result in death or serious injury.
Problem Cause Correction
LED flashing
(approximately
2-3 times per
second)
RSSI is too low Check signal strength; boost network signal as needed.
Wireless password is
incorrect
Restart connection process after verifying the information.
SSID incorrectly entered
from the advanced sub
menu.
Restart connection process after verifying the information.
LED blinking
(approximately
once per second)
Successful connection Wi-Fi successfully connected to router
LED off
No power to Wi-Fi
module
Check 5 Amp fuse located on yellow harness wire.
Loose harness
connection at controller
Verify connector on Wi-Fi module harness is properly
seated in socket on controller.
No Wi-Fi network
connection
Check Wi-Fi router--reset if necessary
Poor connection Add a repeater to boost signal.
See Wi-Fi Network Signal Strength.
Unit not activated Activate unit at www.ActivateGen.com
LED steadily on Wi-Fi module locked up Navigate to [Sub Menus]–[Edit]–[WiFi]–ENABLE WIFI.
Select NO, then YES, to restart the Wi-Fi module.
To Next Page
Loading...
Need help?
General
