Troubleshooting
Installation Manual for Generac PWRCell Inverter 41
Section 8: Troubleshooting
General Troubleshooting
Some of the more common problems are listed in the table below. This information is intended to be a check or
verification that simple causes can be located and fixed. It does not cover all types of problems. Procedures that
require in-depth knowledge or skills should be referred to an Independent Authorized Service Dealer.
Table 8-1. General Troubleshooting Guide
Problem Possible Cause Solution
System will not exit
Shutdown
External shutdown button
depressed
Release external shutdown button.
No jumper between STOP
terminals
Verify jumper is in place between STOP terminals.
CTs will not calibrate
Loose connection Check CT wiring.
Trigger manual CT calibration from the inverter device menu.
No REbus Beacon device
page
Beacon USB cable not
connected
Verify the USB cable is correctly connected to the Beacon and also
to the Beacon accessory port in the inverter wiring compartment.
Inspect exposed sections of cable for damage.
Beacon wrap-around cable
not connected
Verify the short wrap-around cable is plugged into Beacon, from one
port to the other.
Inverter isn’t connected to
server
Inverter not connected to the
Internet
Verify the inverter is connected to the Internet via a router.
If problems persist, contact the nearest Independent Authorized Service Dealer (IASD), contact Generac PWRcell
Technical Support at 1-855-635-5186, or call Generac Customer Service at 1-888-436-3722 (1-888-GENERAC).
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