GeneReach POCKIT Central

Questions and Answers

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Michelle NicholsAug 14, 2025
What to do if the GeneReach POCKIT Central Measuring Instruments door cannot be closed and a 'Remove Cartridges' notice is shown?
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  Gina CastilloAug 14, 2025
  If the GeneReach Measuring Instruments door won't close and you see a 'Remove Cartridges' message, first, ensure all cartridges are removed. Then, press the “End” button to close the door and return to the Home screen. If the issue persists, clean the tray sensor using a dry cotton swab. For other failures, long-press the Wake up/Sleep button for 5 seconds to close the door.
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Natasha AguirreAug 17, 2025
Why is GeneReach Measuring Instruments showing an error mode?
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  Brandon TaylorAug 17, 2025
  An error mode in GeneReach Measuring Instruments can occur due to several reasons. The environment temperatures might be out of the specified range (15-35?C), so ensure that the environment temperatures are within range and restart the device. It can also occur because of a self-test failure or system failure, in such cases, restart the device to recheck.
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Cassandra FreyAug 21, 2025
What to do if the GeneReach Measuring Instruments USB is not working?
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  George BryanAug 21, 2025
  If the USB on your GeneReach Measuring Instruments isn't working, first try using other USB drives. If that doesn't work, try using the other USB ports on the device. As a next step, restart the POCKIT™ Central to recheck.
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Jacqueline JimenezAug 25, 2025
What to do if GeneReach POCKIT Central Measuring Instruments test is aborted due to power outage?
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  Dr. Steven AndradeAug 25, 2025
  If a test is aborted on your GeneReach Measuring Instruments due to a power outage, check if the power voltage matches the power supply of the POCKIT™ Central. It is also recommended to connect the POCKIT™ Central to an UPS system.
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Kylie MorseAug 27, 2025
What to do if GeneReach POCKIT Central Measuring Instruments has liquid spills?
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  Jill StoneAug 27, 2025
  In case of liquid spills in GeneReach Measuring Instruments, refer to Section 7 Cleaning/Shipping Setup to address the spills. If necessary, repeat the test using new cartridges. If tubes are broken and liquid leaks are found, contact GeneReach or local distributor for technical support.
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Joshua YoungAug 30, 2025
How to resolve a lot number error on GeneReach Measuring Instruments?
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  Jose AndersonAug 31, 2025
  To resolve a lot number error on the GeneReach Measuring Instruments, check if the entered lot number matches the product lot number.
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Ruben AdamsSep 3, 2025
What to do if GeneReach POCKIT Central shows a tray sensor error?
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  barryjesseSep 3, 2025
  If the GeneReach Measuring Instruments shows a tray sensor error, avoid placing the device in locations with direct or reflected sunlight, or near infrared light emitted by electrical devices like infrared halogen lamps.
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Leah ScottSep 7, 2025
Why does GeneReach POCKIT Central show a '? or ?' symbol after the run?
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  Mr. Tyler SmithSep 7, 2025
  The appearance of a '? or ?' symbol after a run on the GeneReach Measuring Instruments indicates that the fluorescence signals are abnormal. Check if an R-tube is in the corresponding position after the reaction.
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Richard ShermanSep 10, 2025
What to do if the GeneReach Measuring Instruments door cannot be opened?
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  Brian MatthewsSep 10, 2025
  If the door of your GeneReach Measuring Instruments cannot be opened, check for any objects that may be blocking the door from opening and clear them.

GeneReach POCKIT Central Specifications

General

Throughput	Up to 8 samples per run
Detection	Fluorescence
Software	POCKIT Central Software
Power Supply	AC 100-240V, 50/60Hz
Connectivity	Ethernet, USB
Reaction Volume	25 µL
Channels	4 channels
Display	Integrated Touchscreen
Compatibility	POCKIT microPCR reagents