7.4.3 SureVend™
Entry into this menu allows the operator to turn the SureVend™ product
delivery sensor on or off.
Overview:
1. SureVend™ ensures that a cup is always available in the cup station before
any money is collected or product delivered. The sensing system is a beam
of infra-red light across the cup station that is broken by a cup as it falls
into position from the cup drop unit, or by a customer placing his own
mug in the dispense area.
2. The SureVend™ software monitors the
cup station sensor during the time that the
cup ring is operated and for three seconds
afterwards. If a cup is not detected the
software will then attempt to drop a cup a
second and if necessary, a third time. After
three failed vend attempts the cup ring is placed temporarily out of
service. The machine will beep once and the LCD will display the Vend
Failed message (if set to Pay Vend mode).
3. Customers can now get their money back by pressing the coin return
button or removing their card. The LCD will change and display the
message Out of Cups Please Insert Mug. The machine remains in
service but will not vend a cup from the cup drop unit.
4. To clear the message and return to standby mode; open the door, insert
the safety key and press button 14 on the Service keypad. Check and if
necessary, clear the cup drop unit and ensure correct operation before
leaving the machine.
To configure SureVend™, proceed as follows:
1. From the Product Configuration menu
highlight SureVend and press the ↵ (Edit)
key. By default SureVend™ is factory set
to On as indicated by the status line at the
bottom of the screen.
2. To disable SureVend™, press the ↵ (Edit)
key to enter the SureVend On/Off screen.
Use the
▲ (up) key to select Off
(indicated by the filled radio button).
45
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