Section 10 - Error Messages and Simple Problem
Solving
10.1 Error Messages
The table below lists the error messages that may be encountered and, where
applicable, offers the operator solutions for curing them.
Safety First! Should the solution given not cure the problem, or the fault
requires the assistance of a trained service engineer, DO NOT ATTEMPT
TO CURE THE FAULT YOURSELF. Contact your machine supplier for
assistance.
68
Operators Manual
Error Message Cause Solution
Out Of Cups
Please Insert Mug
Cup stacks empty Refill cup stacks with
correct size and type
of cup
Sorry Out of Service
Mug Sensor Error
Fault with mug sensor Switch off the power
and call engineer
Please Remove Cup A cup or mug has been
left in the vend area
Remove the cup or mug to
cancel the error
Sorry Out of Service
No IO Comm
Communications fault Switch off the power
and call engineer
Sorry Out of Service
Brewer Not Homed
Brewer has not returned
to its home position
Switch off the power
and call engineer
Sorry Out of Service
Brewer Jam
Brewer mechanism faulty Switch off the power
and call engineer
Sorry Out of Service Head
Not Homed
Dispense head has not returned
to its home position
Switch off the power
and call engineer
Sorry Out of Service
Head Not Extended
Dispense head has not moved
to its extended position
Switch off the power
and call engineer
Sorry Out of Service
No Monetary Device
The monetary device is not
connected or has been
configured incorrectly
Switch off the power
and call engineer
Sorry Out of Service
Temp Probe Fault
The temperature device
is disconnected or faulty
Switch off the power
and call engineer
Out Of Cups
Please Insert Mug
SureVend™ has detected an
error with the cup drop unit
Switch off the power
and call engineer
Sorry Out of Service
Low Water
The machine is filling Wait for the machine
to fill with water
Sorry Out of Service
Fill Timeout
The machine has failed
to fill with water
Check that the water supply
to the machine is connected
and turned on
Sorry Out of Service
Water Tank Heating
The water is heating to the
correct operating temperature
Wait for the machine to heat
up and enter standby mode
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