Genie Single - Genie Garage Door Opener Troubleshooting Guide; Common Troubleshooting Issues and Solutions

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Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
Need help or have questions? DO NOT RETURN to the store.
PROBLEM: WHAT TO DO:
Opener does NOT
operate when wall
control is pressed.
• TurnSure-Lock™OFFSeepage6.
• Checkpowersource.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• IfpowerisOK,
– Check connections at powerhead terminals and at wall console.
• Checkforreversed,brokenorcutwires.Staplescancutinsulationandshortwires.Repairorreplace.
Opener runs, but
door does not
move.
• Makesurecarriageisengagedwithchain/beltturnbuckle.Refertoinstallation
poster or download poster from www.GenieCompany.com
• Checktomakesurechain/beltisnotbrokenoroitspulley.
Opener works from
wall control, but
NOT from remote.
• Checkallremotes.
• Replaceremotebattery.Seepage16.
• Programremotestopowerhead.Seepage9.
Remote has less
than 25 feet
operating range or
no operation.
• Relocateremoteinsidecarand/orpointremoteatgaragedoor.
• Replacebattery.Seepage16.
• Repositiondooropenerantenna.
• Eliminatepossiblecompetingsignals(radio,etc.).
•LEDbulbsmaybeinterferingwithremotesignal.Seepage16.
Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam
®
System malfunction.
• IfaNEWinstallation,checkDoorArmposition.RefertoInstallationposterordownloadposter
from www.GenieCompany.com.
•IfNEWInstallation,makesureONLYtheSafe-T-Beams®thatcamewiththisopenerareinstalled.
• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.
• CheckifSafe-T-Beam®redLEDisashing.Seepage18,Safe-T-Beam®systemcheck.
• CheckSafe-T-Beam®systemforbeamobstructionormisalignmentoflenses.Seepage18,Safe-T-Beam®system.
• Checkgaragedoorforbinding.Seepage15.
• Ifanoperationalproblemexists,andopenerwillnotclose,theopenercanbeforcedtocloseasfollows:Press
and hold the wall control button until door is completely closed.
• CheckforinterferencefromadjacentSafe-T-Beam®units.Seepage18.
• ContactGenieat1-800-35-GENIE.
Door starts down,
then STOPS before
it is closed.
OR Door will only
open.
• CheckSafe-T-Beam®wireconnectionatpowerheadandatSTBs.Seepage18,Safe-T-Beam®systemcheck.
• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.
• CheckCONTACTREVERSE.Seepage8.
• Checkgaragedoorforbinding.Seemaintenanceandadjustment.Page15.
• Checkclosing“FORCE”control.Seepage8,orForcesettings.Page19.
Door starts up, but
STOPS before it is
completely open.
• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.
• Besuredoor,opener,springsareingoodrepair,properlylubricatedandbalanced.
• Checkclosing/opening“FORCE”control.Seepage8,orForcesettingsPage19.
• Ifyoususpectaproblemwiththegaragedoorhardwareorsprings,visitwww.GenieCompany.com 
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run
closed.
• TurnSure-Lock™OFFSeepage6.
• Checkiflimitsareproperlyset.Seepages6-7.
• Checkdoorbalance,condition,anddoorspring.Seepage15.
• Checkopening“FORCE”control.Seepage8,orForcesettings.Page19.
• Ifyoususpectaproblemwiththegaragedoorhardwareorsprings,visitwww.GenieCompany.com 
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts
for no reason.
• Buttonstuckonwallcontrolorremote.
• Wasremotelostorstolen?Eraseallremotesfrompowerheadmemoryandprogramnewremotes.Seepage17.
Noisy operation.
• Besurealldoorfastenersaretight.
• Besuregaragedoorisingoodrepair,properlylubricatedandbalanced.
• Besureopenerisingoodrepair.
Door opener runs
slow.
• Checkoperatingconditionofdoor.Doormayneedprofessionalrepair/adjustment.
• Isthisopenerinstalledonaone-piecedoor?Thisopenerisnotdesignedtooperateaone-piecedoor.
TROUBLESHOOTING
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Use the guide below along with the self diagnostic powerhead LEDs to help
troubleshoot any problems.