Getac UX10 User Manual

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The following message appears during the fingerprint login process
– “Couldn’t recognize that fingerprint. Make sure you’ve set up your
fingerprint in Windows Hello.”
 When placing your finger on the scanner, make sure your finger aims at
the center of the scanner surface and covers as much area as possible.
 If a fingerprint login frequently fails, try enrolling again.
Hardware Device Problems
The Tablet PC does not recognize a newly installed device.
 The device may not be correctly configured in the BIOS Setup program.
Run the BIOS Setup program to identify the new type.
 Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
 Check the cables or power cords for correct connections.
 For an external device that has its own power switch, make sure that the
power is turned on.
Power Management Problems
The Tablet PC does not enter Sleep or Hibernation mode
automatically.
 If you have a connection to another computer, the Tablet PC does not
enter Sleep or Hibernation mode if the connection is actively in use.
 Make sure that the Sleep or Hibernation time-out is enabled.
The Tablet PC does not enter Sleep or Hibernation mode
immediately.
 If the Tablet PC is performing an operation, it normally waits for the
operation to finish.
The Tablet PC does not resume from Sleep or Hibernation mode.
 The Tablet PC automatically enters Sleep or Hibernation mode when the
battery pack is empty. Do any one of the following:

Getac UX10 Specifications

General

Platform	Windows
Operating system architecture	64-bit
Internal memory	8 GB
Internal memory type	DDR4-SDRAM
Maximum internal memory	16 GB
Storage media	-
Internal storage capacity	- GB
Rear camera	Yes
Front camera	No
Rear camera type	Single camera
Rear camera resolution (numeric)	8 MP
Display diagonal	10.1 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display brightness	1000 cd/m²
Cable lock slot type	Kensington
Bus type	OPI
Tjunction	100 °C
Processor cache	6 MB
Processor cores	4
Processor model	i5-8265U
System bus rate	4 GT/s
Processor family	Intel® Core™ i5
Processor threads	8
Processor codename	Whiskey Lake
Processor frequency	1.6 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
Processor package size	46x24 mm
Processor boost frequency	3.9 GHz
PCI Express configurations	1x4, 2x2
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal Design Power (TDP)	15 W
Configurable TDP-down frequency	0.8 GHz
Graphics card	UHD Graphics 620
Bluetooth version	5.0
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Battery voltage	11.1 V
Battery capacity	4200 mAh
Battery life (max)	- h
AC adapter power	65 W
AC adapter frequency	50 - 60 Hz
AC adapter input voltage	100 - 240 V
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	1
Device type	Tablet PC
Form factor	Slate
Product color	Black
Protection features	Shock resistant, Temperature proof, Vibration proof, Water resistant
International Protection (IP) code	IP65
Storage temperature (T-T)	-51 - 71 °C
Operating temperature (T-T)	-29 - 63 °C
Operating relative humidity (H-H)	0 - 95 %
Processor ARK ID	149088
Processor socket	BGA 1528
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	194.5 mm
Width	276.8 mm
Height	23.5 mm
Weight	- g