GETINGE SAFESTEP ATP MONITOR GETINGE SAFESTEP ATP MONITOR
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Symptom Possible Causes
The display appears
washed out or very
dark
Unit is too hot or too cold
LCD contrast incorrectly adjusted
(see section 4.6)
Unit is being used in inappropriate
lighting
Unit or display damaged or faulty
Display segments
missing or garbage
displayed
Display window is dirty
Display window is scratched or dented
Display or unit damaged or faulty
Keypad buon has
no effect when
pressed
Some buons only work when electing
particular unit functions
Lid not fully closed
Keypad or unit damaged or faulty
Unit lid will not close
properly or springs
open during use
Protective pocket incorrectly or not
fully inserted
RS232 connector cover is interfering
with the lid (see section 6.3)
Test® Swab device incorrectly or
not fully inserted
Lid or unit casework damaged
Measurement result
is always zero RLU, or
is much lower than
expected
Incorrect use of Test® Swab device
Unit being used in an unstable
Unit not in upright position when
measurement taken
Test® Swab device is out-of-date
Unit being used in an unstable thermal
environment – turn the unit off and
back on again
Protective pocket or Test Swab device
not fully inserted into unit
Protective pocket dirty or severely
scratched
Protective pocket damaged
Unit damaged or faulty
Symptom Possible Causes
Measurement result
is higher than ex-
pected
Incorrect or inconsistent use of the
Test® Swab device
Lid not fully closed
Unit being used in an unstable thermal
environment – turn the unit off and
back on again
Unit casework or lid damaged or faulty
RS232 interface does
not appear to be
working
Wrong interface cable being used
Cable connector incorrectly inserted
into unit
Cable connected to wrong port on PC
Wrong PC soware being used
PC soware incorrectly installed or
wrong options selected
Cable or connectors damaged or
broken
PC serial port or system soware
faulty
Unit damaged or faulty
7.3 Unit Error Codes
During normal operation, the unit performs various self-
checks on its internal components. If a problem is detected,
the display will show an error number:
TIP: Most problems are likely to be transitory, and can be
cleared by pressing the buon, or by removing the baeries
for 30 seconds and then reinserting them.
If any problem persists, please contact your Getinge
representative for technical assistance, giving full details of
the error code.
This section lists typical problems that might be
encountered when using the unit, and their possible
causes.
Some problems and causes can be rectified by the operator,
while others may require technical assistant:
Severity Action Required
This indicates a cause which can be rectified
by the operator.
This indicates a cause which may require
technical aention for rectification. Contact
your Gteinge representative
7.1 Unit Beeps
During normal use, the unit emits a variety of different
beeping sounds:
Beep Type Possible Causes
Short high-pitched
tone
Unit turned on or off
Sample measurement started
Communications established with PC
Results memory being erased
Long high-pitched
tone
Unit self-calibration complete
Sample measurement complete
Results memory erase complete
Long low-pitched
tone
Invalid date entered
Program thresholds not set-up
Invalid program threshold limits
entered
Aempting to select a non-failed
(pass/caution) result for retesting
Two short high-
pitched tones
Self-calibration required – remove
Test® Swab device and close the lid
Three short high-
pitched tones
Clock set-up required
Baeries are flat
Memory full warning
Memory erase requested
Unit error (see section 7.3)
7.2 Troubleshooting Tips
If the unit appears to be malfunctioning for any reason,
carry out a thorough check for any obvious damage to the
case, LCD display, lid, etc., caused by dropping or excessive
physical mishandling.
The following table lists typical symptoms and their
possible causes.
Symptom Possible Causes
Unit will not turn on
when the buon is
pressed
Baeries are flat
Baeries are the wrong type
Baeries inserted incorrectly
Unit or keypad damaged or faulty
Unit will not turn off
when the buon is
pressed
Unit is busy performing a reading or
self-calibration operation
Unit lockup – remove the baeries for
10 seconds, then insert them again
Unit or keypad damaged or faulty
Unit turns off unex-
pectedly
Baeries are flat
Baeries are loose within the baery
compartment
Unit dropped or subjected to shock or
vibration
Unit not used for 10 minutes and auto-
matically turns off into standby mode
Unit damaged or faulty
Unit beeps when
turned on, but noth-
ing is displayed
Baeries are flat
Unit or display damaged or faulty
The real time clock
reverts to 12:00
01/01/2000
Baeries have been replaced
Baeries are flat
Baeries are loose within the baery
compartment
Unit dropped or subjected to shock or
vibration
Unit or display damaged or faulty
7. Troubleshooting
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