Getinge SafeStep - 8. Unit Warranty and Returns; 8.1 Warranty Duration; 8.2 Particular Exclusion

GETINGE SAFESTEP ATP MONITOR GETINGE SAFESTEP ATP MONITOR
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Error Code Possible Causes
E1 Not applicable on the Getinge SafeStep
ATP Monitor unit
E2
Temperature out of
range
 The unit is being used outside of the
specified operating temperature range
(see section 10)
 The unit has been stored in an
environment which is outside of its
specified operating temperature range
–allow unit to acclimatise before use
 Unit damaged or faulty
E3
Erratic
measurement
 Unit environment unstable or used in
an area of high electromagnetic noise
 Unit tilted whilst measurement being
performed
 Unit lid damaged and allowing light in
 Protective pocket dirty or severely
scratched
 Unit damaged or faulty
E4
User seings
undefined
 The user configurable seings are
undefined - check and re-set the
CLOCK format, USER#, PLAN# and
PROG# data
E5
Program or User ID
undefined
 Program thresholds not defined, and
have been reset to the default values
(100 and 100)
 User ID not defined
E6
Calibration self-
checks failed
 Unit operating environment unstable
 Protective pocket dirty or severely
scratched
 Lid not fully closed
 Lid seal damaged
 Protective pocket damaged
 Unit damaged or fault
E7
Internal memory
failure
 Baeries are flat or loose
 Unit’s memory damaged or faulty
E8
Internal reader fault
 Baeries are flat or loose
 Unit’s sample reader is damaged or
faulty
E9
Internal error
 Baeries are flat or loose
 Unit dropped or subjected to shock or
vibration
 Unit’s damaged or faulty
The Supplier warrants the Getinge SafeStep ATP Monitor
unit, when purchased new, to be free from defects in
materials and workmanship, and will repair or replace, at
their discretion, any SafeStep ATP Monitor unit which, used
under proper conditions, exhibits such defects.
Under the terms of this warranty, the product must
be returned in the original packaging, transportation
prepaid, with a copy of the Proof of Purchase, to your local
distributor.
Contact Getinge USA, Inc to receive authorisation to return
the instrument, and enclose a detailed description of the
problem.
8.1 Warranty Duration
This warranty is provided to the original purchaser for one
year from the date of purchase.
In no event will Getinge USA, Inc be liable for indirect,
incidental or consequential damages; the original user’s
remedies being limited to repair or replacement of the unit
at the manufacturer’s option.
8.2 Particular Exclusion
Unauthorised modification of any part of the SafeStep ATP
Monitor unit or the use or aachment of any peripheral
not supplied or specified by Getinge USA, Inc will void this
Warranty.
WARNING: Use only the accessories and consumables
supplied by Getinge USA, Inc. The use of any non Getinge
USA, Inc supplied accessories and consumables will
invalidate the warranty.
8. Unit Warranty and Returns