Girard Systems- Warranty Procedures
Return Policy
For all returns, please contact Girard systems Warranty and Returns Department Monday thru
Friday 7:00am to 5:00pm PST at 1.800.382.84442. A “Return Goods Authorization” number must
be obtained for all returned goods. You will use this RGA# as reference for all returns, and
warranty claims. All returns must have the RGA# clearly marked on the packaging and on all
shipping documents. All freight costs for returned goods shall be prepaid by the purchaser. All
freight costs for returned goods considered under warranty for defects, etc. will be reimbursed
to the purchaser. Girard Systems will not pay for expedited freight in any circumstance. All
products are built to customer specifications therefore all returned goods must have prior
authorization(RGA#). Goods that can be re-stocked are subject to a 20% restocking fee, this will
be reflected in any credit due. Items that have custom powder coating, custom painting, special
order fabric and any anodized parts are non returnable.
Warranty Parts and Labor Claims
All service, repair work, and returns must have prior authorization from Girard Systems to be
eligible for reimbursement. Please obtain an RGA#, as instructed above, for all warranty, parts,
and labor claims. All claims can be tracked by referencing this RGA#.
WARRANTY PARTS – All warranty parts to be returned will be tracked by their RGA#. Girard
Systems does not always require warranted parts to be returned, this is at the sole discretion of
the Warranty and Returns Department. All replacement parts will be sent at no charge via
ground delivery. All parts requested to be sent expedited will be at the expense of the purchaser.
In the case a warranted part requires a credit in lieu of replacement, a credit will be issued in the
amount of the original purchase price. In most cases returned good credits will be issued, or
sent within thirty(30) days on receipt of claim paperwork or returned parts.
LABOR CLAIMS – All labor claims are subject to either time guidelines or flat rate according to
the specific service performed. All labor claims must have a repair order to be processed. This
repair order must include; a description of all labor performed, hourly labor rate, all returned
parts and an RGA#. In most cases labor claims will be issued within thirty(30) days of receipt
Freight Damage Procedure
ALL CONCEALED DAMAGE MUST BE REPORTED WITHIN 5 DAYS OF RECEIPT
ANY SHORTAGE TO AN ORDER MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT
Any visible damage to a shipment must be reported immediately. Please contact the freight
carrier and then report damage to Girard Systems. If possible, please photo document any
damaged items. Please retain original packaging for any damage returns. Replacement items
may need to be ordered depending on the extent of loss or damage. In the event that a shipment
is refused due to damage please file a claim with the carrier. The carrier will the return the items
to Girard Systems. Please contact Girard Systems immediately for replacement goods..
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