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Problem Possible Causes Action Required
Agitators touching Defective or dented bowl. Remove dents or replace bowl.
bottom or sides of
bowl. Defective agitator. Replace agitator.
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,WHPVWRR¿UPVSHHGWRRKLJK Adjust recipe. Reduce speed.
Hand utensil dropped into bowl while Stop mixer before working on mixture.
mixing.
Broken Flat Beater Ingredients too cold or too large Wait for ingredients to reach room
HJIUR]HQEXWWHUFUHDPFKHHVH WHPSHUDWXUHEHIRUHPL[LQJ5HGXFH
FXWLQFKXQNV FKXQNVL]H
%URNHQ'RXJK+RRN %DWFKVL]HWRRODUJHIRUPL[HU 5HGXFHEDWFKVL]HSee Capacity Chart)
Adjust recipe.
Ingredients too cold or too large. Wait for ingredients to reach room
temperature before mixing. Reduce
chunk size.
Discoloration of mixed Bowl has not been thoroughly Clean bowl again using a scrubber pad
SURGXFW FOHDQHG DQGDSSO\LQJSUHVVXUHUHIHUWRSDJH
Agitators won’t go onto Lack of lubrication and/or cleaning of Wipe planetary shaft with a clean, damp
planetary shaft easily. planetary shaft. cloth and lubricate the shaft with mineral
oil or food quality grease.
Troubleshooting
If problems persist and the assigned solution does not remedy the issue, please call our Service
Department at 866-260-0522.