GMC Terrain 2025 - Customer Information; Customer Information Customer Satisfaction Procedure

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-18552429) - 2025
Customer Information 299
Customer Information
Customer Information
C
ustomer Satisfaction Procedure .............299
Customer Assistance Offices ......................301
Customer Assistance for Text
Telephone (TTY) Users ..............................301
Online Account and Customer Support ... 301
GM Mobility Reimbursement Program
(U.S. Only) .................................................. 302
Roadside Assistance Program ................... 302
Scheduling Service Appointments ........... 304
Courtesy Transportation Program ........... 304
Collision Damage Repair .............................305
Publication Ordering Information ........... 306
Radio Frequency Statement ...................... 307
Reporting Safety Defects
Reporting Safety Defects to the United
States Government ...................................307
Reporting Safety Defects to the
Canadian Government ............................ 308
Reporting Safety Defects to General
Motors ........................................................ 308
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy ........ 308
Cybersecurity ............................................... 308
Event Data Recorders ..................................309
OnStar ............................................................ 309
In
fotainment System ...................................310
Customer Information
Cu
stomer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned, misunderstandings
can occur. If your concern has not been resolved
to your satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
amember of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your dealership
or the general manager.
STEP TWO: If after contacting amember
of dealership management, it appears
your concern cannot be resolved by
your dealership without further help, in
the U.S., call 1-800-462-8782. In Canada,
call General Motors of Canada Customer
Care Centre at 1-800-263-3777 (English), or
1-800-263-7854 (French).