GMC Terrain 2025 - Customer Information

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-18552429) - 2025
300 Customer Information
We encourage you to call the toll-free number
i
n
order to give your inquiry prompt attention.
Have the following information available to
give the Customer Assistance representative:
•
Vehicle Identification Number (VIN). This
is available from the vehicle registration
or title, or the plate at the top left of
the instrument panel and visible through
the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting GMC, remember that your
concern will likely be resolved at adealer's
facility. That is why we suggest following Step
One first.
STEP THREE — U.S. Owners: Both GM and your
GM dealer are committed to making sure you
are completely satisfied with your new vehicle.
However, if you continue to remain unsatisfied
after following the procedure outlined in Steps
One and Two, you can file with the Better
Business Bureau (BBB) AUTO LINE Program to
enforce any additional rights you may have.
The BBB AUTO LINE Program is an out-of-court
program administered by the BBB National
Programs, Inc. to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although
y
ou may be required to resort to this informal
dispute resolution program prior to filing
acourt action, use of the program is free
of charge and your case will generally be
heard within 40 days. If you do not agree
with the decision given in your case, you may
reject it and proceed with any other venue
for relief available to you. When contacting
the BBB AUTO LINE, you will need to provide
the following information: Owner’s name and
address, Vehicle identification number (VIN),
the Year, Make, Model, mileage of the vehicle
and provide adescription of the concern.
Contact the BBB AUTO LINE Program using the
toll-free telephone number or write them at the
following address:
BBB AUTO LINE Program
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
li
mitations and/or discontinue its participation
in this program.
STEP THREE — Canadian Owners: In the event
that you do not feel your concerns have
been addressed after following the procedure
outlined in Steps One and Two, General Motors
of Canada Company wants you to be aware
of its participation in ano-charge Mediation/
Arbitration Program. General Motors of Canada
Company has committed to binding arbitration
of owner disputes involving factory-related
vehicle service claims. The program provides
for the review of the facts involved by an
impartial third party arbiter, and may include
an informal hearing before the arbiter. The
program is designed so that the entire dispute
settlement process, from the time you file
your complaint to the final decision, should
be completed in about 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is
informal, quick, and free of charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685, or call