GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-18552429) - 2025
OnStar 313
How OnStar Service Works
A
u
tomatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles. Not
all OnStar services are available everywhere
or on all vehicles. For more information,
afull description of OnStar services, system
limitations, and OnStar User Terms, Privacy
Statement, and Software Terms:
•
Call 1-888-4ONSTAR (1-888-466-7827).
•
See www.onstar.com (U.S.).
•
See www.onstar.ca (Canada).
•
Call TTY 1-877-248-2080.
•
Press Q to speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in aplace where OnStar
has an agreement with awireless service
provider for service in that area. The wireless
service provider must also have coverage,
network capacity, reception, and technology
compatible with OnStar or connected services.
Service involving location information about
the vehicle cannot work unless GPS signals
are available, unobstructed, and compatible
with the OnStar hardware. OnStar or connected
services may not work if the OnStar equipment
i
s not properly installed or it has not been
properly maintained. If equipment or software
is added, connected, or modified, OnStar
or connected services may not work. Other
problems beyond the control of OnStar —
such as hills, tall buildings, tunnels, weather,
electrical system design and architecture of
the vehicle, damage to the vehicle in acrash,
or wireless phone network congestion or
jamming — may prevent service.
See Radio Frequency Statement 3307.
Services for People with Disabilities
Advisors provide services to help with physical
disabilities and medical conditions.
Press Q to help:
•
Locate agas station with an attendant to
pump gas.
•
Find ahotel, restaurant, etc., that meets
accessibility needs.
•
Provide directions to the closest hospital or
pharmacy in urgent situations.
TTY Users
On
Star has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except OnStar Turn-by-
Turn Navigation.
If equipped, from the infotainment home
screen, access TTY by touching Settings >Apps
>Phone >TTY >Enable OnStar TTY mode.
When TTY mode is on, phone calls can be
made or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar services.
The PIN will need to be changed the first time
when speaking with an Advisor. To change the
OnStar PIN, contact an OnStar Advisor by
pressing Q or calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part of
the vehicle warranty.