GMC Terrain 2025 - Page 304

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-18552429) - 2025
Customer Information 303
•
L
o
ck-Out Service: Service to unlock the
vehicle if you are locked out. Aremote
unlock may be available if you have OnStar.
For security reasons, the driver must
present identification before this service
is given.
•
Emergency Tow from aPublic Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was in
acrash and cannot be driven. Assistance is
not given when the vehicle is stuck in the
sand, mud, or snow.
•
Flat Tire Change: Service to change aflat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or replacement
of the tire if it is not covered by
the warranty.
•
Battery Jump Start: Service to jump start
adead battery.
•
Trip Interruption Benefits and Assistance:
If your trip is interrupted due to
awarranty event, incidental expenses
may be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
re
ntal car, or avehicle being delivered back
to the customer, up to 500 miles.
Services Not Included in
Roadside Assistance
•
Impound towing caused by violation of
any laws
•
Reimbursement of legal fines
•
Reimbursement of police mandated tows
•
Mounting, dismounting, or changing of
snow tires, chains, or other traction devices
•
Towing of anything attached to the
vehicle like boats, campers, trailers, cargo
boxes, etc.
•
Vehicles stranded due to off-road driving
Service is not provided if avehicle is in an area
that is not accessible to the service vehicle
or is not aregularly traveled or maintained
public road, which includes ice and winter
roads. Service is not provided on restricted
roadways which can include and is not limited
to, some highways, tunnels, toll roads, toll
bridges, turnpikes, and service roads.
Services Specific to Canadian-
Pu
rchased Vehicles
•
Fuel Delivery: Reimbursement is up to 7
liters. Propane and other fuels are not
provided through this service.
•
Lock-Out Service: Vehicle registration
is required.
•
Trip Interruption Benefits and Assistance:
Must be over 150 km from where your trip
was started to qualify. Pre-authorization,
original detailed receipts, and acopy
of the repair orders are required. Once
authorization has been received, the
Roadside Assistance advisor will help to
make arrangements and explain how to
receive payment.
•
Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission
to get local emergency road service. You
will receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner’s responsibility.