GoPro Hero - Resetting Your GoPro Camera; Resetting Wireless Connections; Resetting All Settings to Defaults; Restarting an Unresponsive Camera

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TROUBLESHOOTING
I DON’T KNOW WHAT SOFTWARE VERSION I HAVE
From the main screen, swipe down. Then tap Preferences > About This
GoPro. The Version Number displays the software version that you
are running.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The camera’s serial number is listed in several places:
• In Preferences > About This GoPro
• On the inside of the battery bay (remove the battery to see it)
• On your camera’s microSD card (in the version.txt le in the
MSC folder)
For more answers to commonly asked questions, see gopro.com/help.
CUSTOMER SUPPORT
TRADEMARKS
REGULATORY INFORMATION
To see the complete list of country certications, refer to the Important
Product + Safety Instructions included with your camera or visit
gopro.com/help.
GoPro and HERO are trademarks or registered trademarks of GoPro, Inc.
in the U.S. and internationally. Other names and marks are the property of
their respective owners.
GoPro is dedicated to providing the best possible service.
To reach GoPro Customer Support, visit gopro.com/help.
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